We have an excellent opportunity for an Accounts Team Leader to join the East Support team based at our Regional office in Lowestoft, to provide effective and efficient administrative support to the region focusing on credit control and other general administration duties, ensuring the highest standards of customer service and adherence to Company Policy are maintained.
Conveniently located on Sunhaven Industrial estate, our Regional Office which is inside our Lowestoft Centre, is well known in the local area and has been serving the local community for over 16 years. Our office is operational Monday to Friday between the hours of 7am - 5pm and this role is a 40 hour contract during this time period. This is a full time office based role.
Ranked in The Sunday Times Best Places to Work 2025 - our network spans over 250 stores nationwide. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’.
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
As an Accounts Team Leader, some of your responsibilities will include:
• Supporting the regional accounts function to chase and recover outstanding monies, arranging for outstanding funds to be chased
• Dealing with customer queries and complaints relating to their accounts
• Managing a team of 3 administrators (previous experience of managing staff is preferred)
• Producing and circulating regional correspondence
• Maintaining, and checking all regional cashing-up summaries, banking slips & E-statements
• Responding to and investigating any banking queries and discrepancies
• Maintaining customer records
• Secure disposal of confidential documentation
• Producing reports as required
• General duties to support the region
Who we are looking for to join our team:
• You will have strong organisational skills with the confidence to effectively plan and prioritise your workload
• Excellent leadership skills with the ability to motivate and drive excellence
• You will be confident working on your own initiative
• Knowledge of sales ledger and credit control would be beneficial
• Friendly and approachable manner with the ability to communicate with people at all levels
• Excellent telephone manners and communication skills
• An understanding of the importance of working well as part of a team and being able to positively contribute towards the team environment
• Proficient in the use of Microsoft Word and Excel to an intermediate level
In return we offer a comprehensive benefits package consisting of:
• 31 days holiday including bank holidays
• Competitive rates of pay
• Free life assurance & 5% of your salary Company contribution to the pension plan (subject to employee contributions)
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Staff discounts giving you huge savings on your home improvements
• Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
• Access to Medicash, an optional funded scheme where you can claim money back for common routine healthcare treatments
• Discounts and rewards with selected partners - major high street brands, supermarkets etc
• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
• Staff uniform and uniform cleaning tax relief
• Comprehensive Induction Programme
• After a qualifying period, you will also be eligible for additional benefits such as profit share scheme, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District