HomeLet are looking for a new Customer Service Specialist to join their dynamic and customer-focused team. Are you passionate about providing exceptional service and ensuring customer satisfaction? If so, we have an exciting opportunity for you to showcase your skills and be a part of our growing organisation. You will be required to provide excellent customer service to our existing policy holders dealing with queries; complaints etc. and take relevant actions to support the Sales to retain business at every opportunity. Key Responsibilities: To remain 100% FCA and DPA and ICOB compliant. To ensure that TCF requirements are followed throughout company processes, procedures and in dealing with customers. To provide an excellent service to customers via inbound and outbound communication. To take ownership and responsibility of your workload and performance. To achieve or exceed QA expectations. Support retention and or generate additional income for the business at all possible opportunities to help support the growth of our back book
this includes but is not limited to, collecting missing payments, updating payment details, completing and upselling on mid
term adjustments to transfer to the sales team, saving business from cancelling. Input accurate data into all necessary logs, trackers and databases to accurately record information and provide adequate MI and audit trails.