Night Receptionist
Based at Imperial London Hotel Group
hours (5 out of 7 nights weekly rota)
Shift Pattern: : - :
£,. - £,. + Benefits
Do you love meeting new people and sparking conversations?
Are you a friendly and organised team player with a knack for making others feel at ease?
Do you want to work in a unique, family-run hotel?
If so, we’d love to hear from you!
We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 7 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Night Manager, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.
No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.
Based in Bloomsbury, you'll be in the heart of London. You’ll be part of the Imperial London Family of Hotels, a family-run company with over years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. If you’re passionate about creating authentic London experiences and making every guest’s stay memorable. And we believe that starts with the right team.
What we’re looking for:
* 1 Year of Experience as a Front Office Receptionist in the hotel industry
* A natural flair for customer service
* Positive and caring personality
* Problem-solving abilities
* Flexibility to work a varied shift pattern: nights including weekends and bank holidays
* Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
* Professional proficiency in English
* Team-oriented attitude
* Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
* Proficiency in multiple languages
* Proficiency in OPERA / Hotel Key (PMS System)
What you will get in return
* days holiday, increasing with length of service up to days (including bank holidays)
* Access to ILH Training Academy programmes, apprenticeships and supported study scheme
* Access to Holiday Purchase Scheme
* Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.
* Access to an interest-free Season Ticket Loan or Travelcard Loan
* Team member flat rate discount & % discount to friends and family at any of our hotels
* % discount at ILH’s nine food and beverage outlets
* Access to coffee and beverage discounts at Blooms Café - £1. per beverage
* Access to an employee funded Health Cash Plan
* Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
* Access to Early Pay - instantly access a portion of the pay you’ve already earned
* Access to shopping discounts across several high-street brands and online retailers
* Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
* Access to mental health first aiders support & well-being support
* Access to our Employee Assistance Programme by Hospitality Action
You can explore additional benefits
You can explore additional benefits :
About Us:
With a -year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!