Working hours: 20 hours per week on a rota over a 5 week period.
Interview Date: 5th June
James Lee House is a Lifehouse designated to support up to 54 adults (18 years and over) who are experiencing homelessness and the difficulties and complexities with this.
We are looking to recruit a Day Concierge who is motivated, experienced, and empathetic to assist with delivering high-quality support programs that promote client choice and control, ensuring a positive and sustainable move to future accommodation.
Key Responsibilities:
1. Understand and work within the Mission and Values of The Salvation Army.
2. Support the Spiritual Programme running within the service where required.
3. Respect the diversity of other people’s culture, faith, and practice.
4. To promote client choice by working as part of a team in supporting the Support Team to deliver a range of in-house support provisions which clients can opt into, and which are designed to achieve successful housing-related support outcomes.
5. Work in line with all relevant legislation and guidelines to protect clients, colleagues, staff, and visitors from any abuse, accident, or injury.
6. Maintaining and developing day-to-day office duties and providing administrative support.
7. The Day Concierge will complete any other duties as could be reasonably expected of someone in the fulfilment of this role.
The successful candidates will be able to demonstrate:
8. Motivation towards supporting vulnerable clients to achieve focussed and positive outcomes.
9. Good verbal and written communication skills
10. Good customer service and time management skills with ability to prioritise workload
11. Good IT skills (including Microsoft packages)
12. Work shifts, unsociable hours, weekend/bank holiday work
13. Respect
14. Compassion
15. Commitment
16. Flexibility