Description
Are you passionate about building relationships and ready to take your career to the next level? Join us at AXA Health as we seek a dynamic Account Manager for both permanent and 12-month fixed-term contract positions.
You'll maintain and grow key relationships with our client relationship customers while achieving yearly retention targets through Sales Retention. We're looking for someone with resilience and a knack for providing exceptional service.
At AXA, we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Leicester office, visiting clients, or attending industry events.
What you'll be doing:
1. Deliver customer excellence: Provide a professional service to all customers over the phone.
2. Build strong relationships: Develop and nurture connections with internal and external customers by delivering efficient, reliable service across all communication channels.
3. Hit your targets: Achieve exciting yearly retention goals through innovative retention strategies that keep our customers coming back for more.
4. Handle complaints like a pro: Ensure all sales complaints are managed with care to resolve issues swiftly.
5. Be accurate and compliant: Deliver precise and compliant information to our customers, building trust and loyalty.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to manage interest effectively. If you're interested in joining AXA, please don't hesitate to apply.
We understand that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited about this job and working at AXA but unsure if you tick every box, we still encourage you to apply.
What you'll bring:
* Strong customer service skills with excellent phone-based experience - essential.
* Developed time management skills with high attention to detail and quality.
* Team player mentality; you'll work well independently and with others.
* Goal-oriented, organized, and methodical.
As a precondition of employment, you must be eligible and authorized to work in the United Kingdom.
Internal candidates are encouraged to apply for this role as a secondment opportunity via the internal careers site.
What we offer:
At AXA UK, we value our employees, and our rewards package is regularly reviewed. You can expect to receive:
* Competitive annual salary of up to £26,000
* Discretionary company & performance-based bonus
* Contributory pension scheme (up to 12% employer contributions)
* Life Assurance (up to 10x annual salary)
* 25 days annual leave plus Bank Holidays
* Opportunity to buy or sell up to 5 days leave
* AXA employee discounts
* Gym benefits
To apply, click on the 'apply for this job' button, log in or create a profile to submit your CV. We are proud to be an Equal Opportunities Employer and do not discriminate based on protected characteristics. If you have a long-term condition or disability requiring adjustments during the application or interview, please contact our AXA Accessibility Concierge at adi.stapletonberry@axa-uk.co.uk.
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Who we are:
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business with easy, efficient digital experiences. We're a team of specialists passionate about helping our members flourish, whether individuals, families, small businesses, or large corporates.
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