SENIOR CASE ADMINISTRATOR
Location: Wingston, Leicester LE18 4TN
Salary: £30,975.00 per annum plus excellent benefits
Schedule: Monday – Friday, flexible working, 5 days at 08:00 – 16:30 or 4 days at 07:00 – 17:30
Ready to impact a better future?
As a Senior Case Manager in our Leicester team, this is a key role supporting offender management by ensuring accurate records, effective communication, and the smooth delivery of administrative processes.
What you’ll do
* Complete and oversee mandatory daily administrative tasks, including release paperwork
* Carry out 2-day checks (or be working towards completion)
* Delegate tasks and support the Admin team
* Liaise with internal and external stakeholders (e.g. PPCS, policy advisors)
* Act as a specialist administrator, leading on new processes and policy implementation
* Support training and resource planning within the department
* Identify trends, propose solutions, and contribute to service improvement
* Support innovation and change within OMU
Does this sound like you?
* Excellent administrative skills in a busy office environment
* Strong written and verbal communication skills
* High-level proficiency in Microsoft Word and Excel
* GCSEs (or equivalent) in English and Mathematics
* Current Sentence Calculation Licence to Operate
What we offer
* Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
* Pension: Up to 6% contributory pension scheme
* Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
* Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
* Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.
Let’s impact a better future, together. Apply today.
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