About the role
We have an exciting opportunity for a Local Delivery Neighbourhood Manager to join our City Centre Hub. This role plays a vital role in leading and managing our frontline team primarily focussing on neighbourhood services, tenancy management and tenant involvement services, but working closely with all other functions provided in the area.
Some of the main duties of the role include:
1. Supporting and working closely with the Local Delivery Manager in order to ensure that your team delivers its functions at or above agreed performance targets.
2. Working with other teams and areas of the business to deliver excellent service and support to each other along with our customers.
3. Responsible for carrying out the allocation and management of our homes within a specified area of the City Centre Hub. This includes dealing with Anti-Social Behaviour, tenancy management and safeguarding responsibilities of a Neighbourhood Officer.
For full details on the role, please see the job description.
About You
The successful candidate will be enthusiastic, organised and proactive with at least 2 years’ experience in a managerial role (including functional management) in a similar capacity (or a willingness to learn). Experience of working within housing management in the Social Housing sector is essential along with the ability to form strong networks with colleagues and peers and excellent communication skills. You will be fully competent with Microsoft packages and consider yourself a digital champion.
A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.