JOB DESCRIPTION
How You’ll Do It
•Supervise the Department Managers and their teams in providing best-in-class service
•Coach and develop their direct reports and the team
•Drive Associate engagement
•Uphold operating standards and drive Guest and team safety and satisfaction
•Hold leaders accountable for managing venue operations
•Hold departments accountable for budgets and spending
•Forecast and control sales and expenses
•Delegate and follow-up on the completion of tasks
•Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Courage and Caring
•Interact with Guests to check on the quality of their experience
•Leverage business metrics and trends to drive performance and to maximize profit and revenue
•Cultivate relationships with community leaders and organisations to ensure strong connections
What We’re Looking For
•Significant experience in a high volume restaurant, hotel or leisure management setting at an Assistant General Manager or General Manager level
•University Degree or equivalent experience
•Excellent communication, time management and organisation skills
•Ability to work on a team
•Energy and enthusiasm
•A high level of self-awareness, receptivity to change and integrity
•Availability to work varied shifts, including evenings, weekends and holidays
•Ability to obtain required licenses and certifications for your location