Front of House Team Member - The Halyard, Liverpool Front of House Team Member Location: The Halyard, Rope Walks, Liverpool Salary: £25,673.74 per Annum Position Type: Full-time, Permanent About Lighthouse Hotel Management At Lighthouse Hotel Management, we take pride in delivering exceptional hospitality experiences. Our team plays a crucial role in creating welcoming environments where guests feel valued and cared for. We are currently seeking a dedicated Front of House Team Member to join our vibrant team at The Halyard, Rope Walks, Liverpool. This position is key to our ongoing success and commitment to excellent customer service. Role Overview As a Front of House Team Member, you will be the friendly face that welcomes and assists our guests, ensuring their visit is memorable and enjoyable. You will work closely with colleagues to maintain smooth daily operations and uphold the high standards for which Lighthouse Hotel Management is known. Key Responsibilities Greet guests warmly and assist with enquiries both in person and over the phone Manage reservations and seating arrangements efficiently Provide detailed information about the menu and specials, catering to guest preferences and dietary needs Take and process orders accurately, liaising with kitchen and bar staff to ensure timely service Maintain cleanliness and presentation of the front of house areas Handle guest feedback and resolve issues promptly and professionally Assist with cash handling and point-of-sale transactions Support team members during busy periods to ensure seamless service delivery Adhere to health and safety, licensing, and hygiene standards Qualifications & Skills Previous experience in a front of house role within catering or hospitality preferred Excellent communication and interpersonal skills Friendly, approachable, and customer-focused attitude Ability to work effectively both independently and as part of a team Good organisational skills and attention to detail Basic numeracy skills for handling payments Flexible availability including evenings, weekends, and public holidays Knowledge of health and safety regulations is an advantage What We Offer We value our team members and offer a supportive working environment with opportunities for personal and professional growth. Benefits typically associated with similar roles in the catering and hospitality sector at this level include: Staff discounts on food and beverages Training and development opportunities Holiday entitlement in line with statutory requirements Contributory pension scheme Employee assistance programme Uniform provided How to Apply If you are passionate about hospitality and eager to be part of a dynamic team at The Halyard, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role through our careers page or via the job board where you found this listing. Join Lighthouse Hotel Management and help us create exceptional guest experiences every day! The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.