Reception Manager - Reading Join our esteemed team at Coppa Club as a Reception Manager and lead our front desk team in providing exceptional service to our guests. Why us? Referral scheme of up to 2000 So spread the word. WageStream - track, stream, save & learn with your hard earned. 50% discount on food and soft drinks across all our brands. Long service rewards including increased holiday and access to private healthcare. Discounted room rates at our award-winning hotels 50% off Private Event Space hires. Health & Wellbeing Support. Mental Health & Legal Guidance. Financial Support & Advice. Access to a wide range of discounts from well-known brands. Access to our Enrichment Days & Events Calendar. Apprenticeship Programmes tailored to YOU. Why you? Leadership: Proven experience in a supervisory or managerial role, preferably in the hospitality industry. Customer Service: A passion for providing excellent service and ensuring guest satisfaction. Communication: Strong interpersonal and communication skills, both in person and over the phone. Problem-Solving: Ability to handle various situations calmly and effectively, resolving issues as they arise. Organization: Excellent organizational skills with the ability to prioritize tasks and manage time effectively. The Role: Team Management: Lead and manage the front desk team, providing guidance, training, and support as needed. Guest Service: Ensure the delivery of exceptional guest service at all times, handling inquiries, requests, and complaints promptly and professionally. Reservation Management: Oversee reservation procedures, ensuring accuracy and efficiency in booking processes. Financial Management: Monitor front desk operations, including cash handling, billing, and payment processing, to ensure accuracy and compliance with hotel policies. Reporting: Prepare daily reports on occupancy, revenue, and other front desk metrics, providing insights and recommendations for improvement. Collaboration: Work closely with other departments to ensure seamless coordination and communication, contributing to the overall success of the hotel Ready to lead our front desk team to excellence? Apply now and join us in providing unforgettable experiences for our guests!