Job Description
Customer Service Coordinator (Luxury Brand)
Harrogate
£30,000 – £32,000 + Benefits
We are recruiting on behalf of a well-established, design-led business operating within a premium / luxury product environment. Due to continued growth, they are looking to appoint an experienced Customer Service Coordinator to join their operations team in Harrogate.
This is a highly organised, customer-facing role where you will act as the central point of contact between customers, sales teams and internal departments — ensuring a seamless experience from order through to delivery.
The Role
You will be responsible for managing customer interactions and coordinating orders, ensuring all communication reflects the standards expected of a high-end brand.
Key responsibilities include:
• Managing customer enquiries via phone and email in a professional and timely manner
• Coordinating orders and ensuring all details are accurate and up to date
• Booking and scheduling deliveries with customers
• Liaising with sales, logistics and operations teams to track order progress
• Updating CRM systems with customer information, order notes and delivery details
• Handling customer queries and complaints effectively, ensuring resolution within agreed timeframes
• Supporting Business Development Managers with customer updates and order communication
• Preparing reports and identifying areas for service improvement
About You
We are looking for a confident and organised individual with a strong customer focus and excellent attention to detail.
You will likely have:
• Previous experience in customer service, sales support or coordination roles
• Strong communication skills, both written and verbal
• Experience working with CRM or order management systems
• The ability to manage multiple tasks and prioritise effectively
• A proactive, problem-solving approach
• A professional and personable manner
Experience within interiors, manufacturing, retail or a product-based environment would be advantageous, but not essential.
Working Hours
Monday to Friday, 8:00am – 5:00pm (office-based role)
Location
Harrogate – candidates should be within a reasonable commuting distance.
This is an excellent opportunity to join a growing business with a strong reputation for quality and customer experience.
For more information or to apply, please submit your CV or get in touch directly for a confidential discussion.