About the Employer
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. It delivers acute hospital, primary, community and mental health services to a population of over 1.15 million people.
The Role
Your role is to support effective clinical care by providing an efficient Health Records service to patients and to medical and nursing staff. This includes ensuring that outpatient clinics, day cases and inpatient admissions are administered accurately, maintaining the confidentiality of patient records and ensuring records are securely stored and available when required.
You will also provide executive, clerical and receptionist services, maintaining both electronic and paper‑based patient record systems. You will work in a fast‑paced call centre environment, handling a high volume of incoming and outgoing calls, booking, cancelling and rearranging outpatient appointments while providing clear and helpful information to patients.
Duration, Location, and Working Pattern
Permanent, full‑time. Shift pattern – Monday, Wednesday & Friday 09:30‑17:00/30 and Tuesday & Thursday 09:30‑17:30/30. The post is GGC‑wide and may be moved to any NHS Greater Glasgow & Clyde location; initial base is Glasgow Royal Infirmary.
Key Responsibilities
* Provide an efficient Health Records service to support clinical care.
* Administer and process outpatient, day case and inpatient appointments accurately.
* Maintain confidentiality and secure storage of patient health records.
* Provide administrative, clerical and receptionist support.
* Maintain accurate electronic and paper‑based patient record systems.
* Continually check and update patient demographic and administrative data.
* Handle high volumes of calls in a call‑centre environment.
* Book, cancel and rearrange outpatient appointments.
* Provide clear, helpful information to patients.
Knowledge, Training, Qualifications and/or Experience Required
* National 4 or Level 1 qualification in three subjects, including English (or equivalent).
* General administration and office experience is desirable.
* Computer‑literate with good keyboard skills.
* Previous reception experience is not essential but is desirable.
* Prior experience using a Patient Management System is desirable (training will be provided).
What We Offer
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
* Membership of the NHS Pension Scheme, including life insurance benefits.
* Salary Sacrifice Car Benefit Scheme.
* Development opportunities including study bursaries, e‑learning and classroom‑based courses.
* Enhanced pay for working public holidays.
* NHS discounts on a wide range of goods and services.
* Confidential employee support and assistance, including counselling and psychological therapies.
Equality, Diversity and Inclusion
NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity and inclusion. NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and offers a range of flexible working options where service needs allow.
The NHS Greater Glasgow and Clyde (NHSGGC) is a Forces‑Friendly Employer, welcoming applications from those with military skills, experience and qualifications.
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