Salary: £27,000 - 28,000 per year Requirements: Degree or diploma in IT, Computer Science, or related field (preferred) Relevant certifications (e.g., CompTIA A, ITIL Foundation) are a plus Strong problem-solving skills with a customer-focused mindset Experience troubleshooting hardware and software issues Familiarity with Windows operating systems and Microsoft 365 Ability to manage and prioritize multiple support tickets Excellent communication skills, both verbal and written Must be able to drive for travel requirements Responsibilities: Act as the first point of contact for IT-related queries via phone, email, and ticketing systems Log, prioritize, and manage support tickets in line with SLAs Troubleshoot hardware, software, and basic network issues Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint) Manage user accounts via Active Directory (password resets, permissions, access) Escalate more complex issues to second-line support where required Maintain accurate documentation of issues, resolutions, and IT assets Support onboarding and offboarding processes including device setup and access Technologies: Active Directory Hardware Support ITIL Microsoft 365 Network SharePoint Windows Office 365 More: We are Eaton Syalon, supporting a key client with an exclusive opportunity for an IT Service Desk Analyst to join our in-house IT team in Sheffield. This is a full-time role, working Monday to Friday from 8:30 AM to 4:30 PM, with a competitive salary ranging from £27,000 to £28,000 and the flexibility to work one day from home. Our team is seeking a proactive and customer-focused individual to ensure timely resolution of internal IT support queries and maintain high service standards across the organization. Travel is required once per week to either the Nottingham or Scunthorpe office on a rotational basis. last updated 17 week of 2026