Trainee Service Advisor Skoda Edinburgh (Sighthill) Full Time Up to GBP 31,300 OTE (Year 1) + Excellent Benefits
West End Garage is an independent, privately owned motor retailer representing Skoda across Stirling, Edinburgh and Dunfermline.
With over 40 years representing Skoda, we are a trusted name in the Scottish motor trade, combining a strong heritage with a modern, forward:thinking approach.
Our success is built on high standards, teamwork and continuous improvement, with a focus on delivering outstanding customer experiences and developing great people.
Due to continued success, we are now looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership.
What s In It For You
Up to GBP 31,300 OTE (Year 1) subject to experience and performance in the role Uncapped earning potential beyond year one (typically GBP 35,000+) Structured pay plan with clear progression Manufacturer training and accreditation (Skoda pathway) Company pension scheme Staff car scheme and employee savings programmes 30 days holiday (including bank holidays) Full in:house training, mentoring and coaching Enrolment in the Skoda Service Advisor Accreditation Programme Clear development plan with expected accreditation within 12 months Exposure to modern systems, processes and evolving vehicle technology
Working Hours
Monday to Friday: 07 00 (with one half day per week) 1 in 4 Saturday mornings (paid at overtime rate) once competent in the role
Requirements
Essential
Hold a full UK driving licence Be confident, well:presented and professional Have strong communication and people skills Show resilience, energy and a desire to succeed Have excellent attention to detail Be motivated to achieve targets and deliver outstanding service Enjoy working in a fast:paced, team environment
Desirable
Previous customer service, retail or hospitality experience Interest in the automotive industry Experience working to targets or KPIs
The Role
Welcoming customers and managing their service journey from arrival to collection Understanding customer requirements and accurately booking vehicles for work Checking vehicle history, recalls, service plans and warranty details Liaising with Workshop, Parts and Sales teams to ensure timely completion of work Keeping customers updated throughout the day and gaining authority for additional work Arranging courtesy cars and onward travel Explaining completed work and invoices clearly at handover Processing payments and ensuring a smooth, professional customer experience Presenting and assisting customers to purchase service plans (targeted commission earnings) Obtaining and updating GDPR data for communications and marketing purposes
What s next? It s easy Click APPLY now We can t wait to hear from you
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