Role: People Advisor
Location: Bournemouth or Burton upon Trent
Reference: HOB1212414
Closing Date: 29/06/2026 23:59
Creativity is Hobbycraft’s reason for being, so when you join our fantastic team, you will be surrounded by like-minded imaginative people. We believe that working together and embracing new and innovative ideas are the best way to make our colleagues feel part of something.
People Advisor (12 month FTC)
Salary - £28k
33 days holiday, Birthday Day Off
40% discount in our stores
Hybrid Working
This is a full-time role, working 37.5 hours. Our core business hours are Monday to Friday – 10am to 3pm with a flexible approach to start and finish times
Our hybrid working model is 3 days in the office, 2 days working from home
Role Purpose
Working as part of the People Shared Services Team, the People Advisor provides timely, consistent and commercially focused HR advice to managers and colleagues across the organisation. The role is responsible for delivering a high-quality, centralised service, supporting the full colleague lifecycle and ensuring compliance, accuracy and a positive colleague experience.
Key Accountabilities / Responsibilities
1. Employee Relations & Advice
Provide professional, pragmatic HR advice to managers on a full range of people matters, including:
Absence management
Performance management
Disciplinary and grievance processes
Ensure all advice is aligned to employment legislation, company policy and best practice
Support the resolution of ER cases, escalating complex issues where appropriate
Maintain accurate and compliant case records
2. Shared Service Delivery
Act as a key point of contact for HR queries via centralised channels (e.g. inbox, ticketing system)
Deliver advice and support in line with service level agreements (SLAs) and quality standards
Provide consistent, clear, and customer-focused responses
Ensure queries are managed through to resolution to deliver a seamless colleague experience
3. HR Administration & Systems
Produce accurate HR documentation (e.g. letters, contracts, formal correspondence)
Maintain and update HR systems, ensuring data accuracy and compliance
Support audit requirements and ensure appropriate record-keeping
Manage high-volume transactional activity efficiently
4. Policy, Compliance & Governance
Support the implementation and communication of HR policies and procedures
Ensure consistent application of policies across the business
Identify and mitigate risk by ensuring legal compliance
Contribute to continuous improvement of policies and processes
5. Learning & Capability Building
Support the development of management capability in handling people matters
Work with the wider People Team to identify training needs and solutions
6. Continuous Improvement
Identify opportunities to improve processes, systems, and ways of working
Contribute to shared services optimisation, including standardisation and automation
Support HR projects and initiatives as required
7. Engagement & People Initiatives
Support initiatives that enhance employee engagement and experience
Contribute to creating a consistent and positive People service across all locations
Required Skills & Experience
Essential
Desirable
Behaviours & Approach
Benefits
33 days holiday including bank holidays pro rata. You will also get a day off to celebrate your birthday.
Access to a personal pension scheme (4% contribution matched by us)
Option to join Hobbycraft pension scheme offering x2 life insurance
40% colleague discount
Employee Assistance Programme, for overall wellbeing for you and your family including financial advice and up to 6 counselling sessions
Cycle2Work scheme
Discounted gym membership
Fundraising events for our charity partners and an annual charity volunteer day
Vouchers for free eye tests for VDU users
Access to a range of high street discounts
Access to a Health Cash Plan
Enhanced maternity/paternity/adoption pay