Locality Manager (Retirement Living)
Location: South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon)
Salary: £55,000 per annum
Vacancy Type: Full Time
Closing date: 07 May 2026
At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We are looking for an experienced Locality Manager to lead our Retirement Living services across the South, ensuring our customers receive high quality, responsive and personalised support.
About the Role
As a Locality Manager (Retirement Living), you'll be responsible for the operational delivery of retirement living services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities.
You’ll also play a key leadership role – coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes.
What You’ll Be Doing
* Leading tenancy services including allocations, tenancy management and enforcement
* Managing neighbourhoods to ensure estates are clean, safe and well maintained
* Supporting customers with complex needs through effective case management and multi‑agency working
* Champions complaint resolution and using learning to continuously improve services
* Ensuring services comply with housing legislation, safeguarding requirements and regulatory standards
* Building strong relationships with residents, community groups, local authorities and partners
* Using performance data and KPIs to drive service improvements and customer satisfaction
* Line‑managing Housing Officers and embedding a culture of coaching, development and accountability
* Contributing to service planning, area‑based initiatives and wider organisational priorities
You'll Need
* Experience in housing management or community services
* A solid understanding of tenancy law, housing regulation and safeguarding
* Proven experience coaching and developing high performing teams
* Strong communication, conflict resolution and stakeholder management skills
* The ability to analyse performance information and use data to improve outcomes
* Experience leading teams, managing performance and handling complex situations with professionalism and empathy
Equality, Diversity and Inclusion
Stonewater is a Disability Confident Employer and has achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards the corresponding accreditation.
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