Remtek Systems Limited is a one-stop-shop supplier of disabled student allowance computer equipment and software, assistive technology training, and ergonomic working solutions. With over 45 years of experience, Remtek remains constantly aware of customers' requirements and flexible to their varying needs.
The company's focus on disabled computer users allows them to provide exceptional service and constantly improve their offerings. All staff receive training in both assistive technology and disability awareness to better serve their customer base.
For the successful candidate, potential progression is available.
Booking Management
* Regularly check and update new bookings for accuracy (CRN, session number, customer name)
* Perform daily quality assurance on new bookings to ensure all information is correct and complete
* Manage cancellations, including removing those notified outside of 24 hours by yourself, Admin or Trainers
* Answering training queries and making training bookings through incoming emails and Microsoft Teams communication
* Ensure students have booked their training hours and follow up if contact has been lost before hours are fully used
Cancellations And Communication
* Monitor the cancellations, training and admin inboxes for cancellations and other booking-related communications
* Liaise with external trainers and external admins to manage cancellations and inform them via email of any changes
* Maintain a spreadsheet to track bookings made by yourself for KPI transparency
* Keep external stakeholders informed of cancellations and changes, providing excellent customer service
System And Data Accuracy
* Ensure correct details flow into bookings, especially when students register using new emails that the system may not recognise
Process Improvement
* Proactively monitor and resolve booking errors or inconsistencies
* Ensure no further bookings are made after two cancellations to maintain booking integrity and avoid errors
Monday to Friday 40 per week. Onsite/Hybrid TBC.
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