Are you passionate about delivering outstanding customer service?
Do you thrive in a fast-paced environment where accuracy and communication make all the difference?
Are you looking to join a collaborative team where you can make a real impact day-to-day?
Our client is seeking a proactive Customer Service Administrator to support a busy, high-performing team. You’ll be a key point of contact for customers, ensuring orders are processed accurately, queries are resolved promptly, and the wider sales and operations teams are supported with first-class administration.
Key Responsibilities
* Process and upload customer orders accurately (SAP & Excel).
* Manage order amendments, cancellations and substitutions efficiently.
* Handle inbound enquiries by phone and email, providing delivery updates and product information.
* Maintain accurate customer records, including contact and consignee details.
* Check pricing, minimum order values and carriage charges are applied correctly.
* Issue and verify order confirmations against original orders.
* Liaise with purchasing, transport and accounts/credit control to resolve queries.
* Log, investigate and resolve customer complaints to a satisfactory conclusion.
* File and maintain documentation in a timely, organised manner.
* Support the sales team with general administrative tasks.
Key Skills & Experience Required
* Motivated, organised and flexible with a strong team ethic.
* Excellent IT proficiency, particularly Excel and Microsoft Office.
* Confident communicator with a clear, professional telephone manner.
* High attention to detail with strong numeracy and accuracy.
* Able to work under pressure, manage deadlines and use initiative.
* Analytical, problem-solving mindset; quick to learn new systems.
* SAP experience is advantageous (full training provided).
Additional Information
* Site-based, Monday–Friday.
* Occasional working on Bank Holidays/Satur Saturdays may be required.
* Training provided; you’ll be working to establish customer service procedures.
If you’re looking for a role where you can deliver excellent service, keep things running smoothly and be a valued part of a supportive team, we’d love to hear from you.
To apply, please submit your CV, along with details of your current salary and notice period.
For an informal chat about the role, contact Daniel Marlow on 01926 699276 or message directly via LinkedIn: https://www.linkedin.com/in/danielmarlowrecruitment
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