Overall Role Objectives
Reporting to the Support Lead you will be a key member of our support team, this role will be extremely varied and demanding where you will need to hit the ground running and be able to multi-task in a fast-paced environment. You will be assisting technical and non-technical users in resolving issues reported via email, telephone, face to face or via Service Desk tickets. You will be highly motivated, proactive and have a can-do attitude towards delivering excellent service to our user community. You will need excellent spoken and written communication skills as you will be liaising with all areas of the business and at all levels.
Key Behaviours
1. Excellent Customer Service Skills A high level of customer service skills working within a high pressure IT environment, delighting our users with a friendly, quick and helpful response
2. Excellent Communication - ensure issues addressed and business users updated with progress on their issues at every step of the way
3. Team player - be able to work within your team, the wider IT team and the business units.
4. Communicate well on your tasks/progress and understand the wider contest in which you work.
5. Flexible - We operate a rota for Out-of-Hours support, supporting criti...