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Export Customer Services - German, Wigan
Client:
Location:
Wigan, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
1
Posted:
23.05.2025
Expiry Date:
07.07.2025
Job Description:
Customer Services Coordinator German £28,000 - £30,000 - Wigan/Hybrid 3 days on site
Our client, an established multinational based in Wigan, is looking to recruit a fluent German speaker for their Customer Service Team. Reporting to the team leader, the Customer Service Team Representative will act as the primary contact for communication with customers, handling all aspects of service and customer care.
Some of your core responsibilities will include:
1. Delivering a high standard of service across all aspects of the business.
2. Assisting in customer order fulfilment activities such as taking orders, providing information, determining delivery dates, and selecting appropriate shipping methods and rates.
3. Liaising with all company departments to improve processing and delivery times of customer orders.
4. Handling and resolving customer complaints and enquiries promptly and accurately, working closely with customers to meet their expectations.
5. Managing and resolving conflicts when customer expectations cannot be met, with minimal input from managers.
Within the role, you will be expected to:
1. Be fluent in German and English, both spoken and written.
2. Be confident in addressing difficult situations via telephone.
3. Be capable of making decisions within your scope of role.
4. Make quick decisions and adapt to different situations, identifying potential issues early.
5. Oversee customer projects from order receipt to final delivery.
6. Complete daily workload, which may occasionally require additional hours due to urgent circumstances.
7. Stay organized and proactive, managing multiple situations and priorities effectively.
Ideally, you will have previous commercial or office experience working on a B2B level in a professional environment, with proven customer interaction experience. Knowledge of Microsoft Office is essential, with the ability to learn new systems and databases.
Please note that only applicants holding a full UK work permit will be considered.
Euro London Appointments, the UK's largest independent language consultancy, acts as an employment agency for this vacancy. We aim to respond promptly to applications; however, due to high application volumes, we can only contact those whose profiles match our client’s requirements. For other vacancies, please visit our website at www.eurolondon.com.
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