Are you looking for a rewarding role where your skills can genuinely change lives? Do you want to support, motivate, and empower people to build a better future? If so, this could be the perfect opportunity for you.
We’re currently recruiting an Employment Support Officer to join our supportive and passionate team. In this role, you’ll provide practical advice, encouragement, and guidance to help participants overcome barriers to employment and move towards realistic, sustainable job goals.
You’ll manage your own caseload of participants, acting as their coach, mentor, and trusted point of contact throughout their journey to employment. By building strong, positive relationships, you’ll motivate and challenge individuals, helping them grow in confidence and secure lasting employment.
We’re looking for someone with excellent customer service skills who thrives in a target driven environment and enjoys motivating others. You’ll be proactive, resilient, and solution focused, with the ability to work independently and manage pressure when needed. While experience is important, we don’t expect candidates to tick every box what matters most is your ability to deliver first class support and your commitment to our aim of empowering lives and strengthening communities.
This is a truly rewarding role where you’ll use your strengths to influence positive change and where your unique experiences will help shape and improve the service we deliver.
In return for your dedication, knowledge, and commitment, we're offering a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) with these great additional benefits:
• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
There’s also the opportunity to progress your career within the Seetec Group.
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed).
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: This is an office-based role, working in Bournemouth
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 11 May 2026
Key Responsibilities
Meet and exceed agreed performance targets (KPIs)
Manage a caseload of customers, using tailored strategies to help overcome barriers to employment
Deliver a positive onboarding experience, ensuring strong engagement with the programme
Meet required customer service standards
Complete assessments to understand each customer’s circumstances, goals, and aspirations
Provide basic self‑employment guidance where appropriate and refer to internal specialists
Deliver tailored job‑search, CV, and interview support to match customers to suitable roles
Proactively engage employers through digital channels (email, LinkedIn, Facebook, etc.)Market suitable customers directly to employers
Build and maintain effective relationships with key stakeholders to maximise opportunities
Contribute to continuous improvement and champion best practiceWork flexibly to meet service needs, including travel and occasional overnight stays
Promote and comply with safeguarding and Prevent requirements
Follow company policies at all times, including safeguarding, EDI, quality, health & safety, and ITUndertake any other reasonable duties appropriate to the role