Job Description
Very exciting leadership role in a premium health and fitness environment!
Our client is a well-established, health and fitness club in the heart of Notting Hill, offering a premium wellness experience with state-of-the-art gym facilities, studios, a pool, and spa. With an exciting new club opening next Spring and a full refurbishment of the existing site, this is a fantastic opportunity to join the growing business at a pivotal moment.
We are looking for an Operations Manager to oversee the smooth running of the club and ensure an exceptional experience for members. This role is ideal for a proactive and experienced leader from a health & fitness or hospitality background, who thrives in a dynamic and fast-paced environment.
Schedule: 45 hours per week, including two weekends per month
Key Responsibilities include:
Member Experience
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* Ensure a first-class member experience by resolving queries and concerns efficiently
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* Support the team in delivering an effective member retention strategy
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* Be a visible and approachable leader, particularly during peak hours
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* Act as the club’s Health & Safety Officer, ensuring compliance with all safety policies and procedures
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* Oversee fire safety, including regular alarm testing and logbook maintenance
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* Maintain pool & spa safety, ensuring accurate record-keeping
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* Train staff on emergency protocols and health & safety procedures
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* Maintain high cleanliness standards across all areas of the club
What We’re Looking For:
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* Ideally 2 years’ management experience in operations - ideally within a health club or hospitality setting
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* Experience with Health & Safety compliance / maintenance checks
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* Strong leadership and team management skills
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* Ability to work under pressure and problem-solve in a fast-paced environment
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* Excellent communication and organisational skills
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* Goal-oriented, with the ability to track and achieve key performance indicators
Perks & Benefits
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* Competitive salary + bonus
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* Complimentary club membership for you and a guest
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* Discounts on club services and products
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* Cycle-to-work scheme
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* Regular team events and wellbeing initiatives