Job Description
Description
As a Fleet Controller, you will be part of an established Fleet team responsible for the daily management of the vehicle fleet for the company. You will take a lead in controlling the day to day servicing, defects & breakdowns of our fleet.
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Key Responsibilities
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* You will liaise with Vehicle suppliers to ensure all orders are processed in line with agreed SLA’s
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* You will handle vehicle service, defect and breakdown requests following company procedures and guidelines, ensuring minimal disruption to internal customers / contracts
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* You will ensure SLA’s are achieved with minimum downtime
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* You will investigate and respond to Internal customer / External Supplier Queries
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* You will update fleet management systems
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* You will assist in general fleet desk duties, providing support when needed for other aspects of the fleet department
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Skills, Knowledge and Expertise
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1. Problem solving abilities
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2. Excellent Customer Service Skills
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3. Knowledge of workshop practices and charges is an advantage
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4. Industry knowledge of light & heavy commercial vehicle industry
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5. Excellent planning, organization and time management skills
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6. Enthusiastic and proactive approach to your work
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7. Must recognise the importance of wo...