Our client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions. Ideally you will have at least 1 year’s experience within the field, maybe from a vending, locker, self service or similar or even an ATM background. You will be looking after the Coventry and surrounding areas and ideally live within a radius of 10 miles, of Coventry. As a field Service Engineer you will provide technical support to their customers by carrying out maintenance on a range of Self-service devices based at banks, supermarkets, and independent stores across the required areas. You will be working independently, ‘in the field’, travelling to required areas on a daily basis. You will be provided with a company van, a mobile and a laptop, training, and network of support you need to work autonomously. Key Responsibilities * Maintain / repair technical hardware problems on customer sites, predominantly ATM’s, but you may also work on Self-Service, Kiosks, Lockers and Vending machines. * Diagnose system problems in minimal time and repair. * Respond to all technical hardware problems on site. * Deal with customers in a professional manner during difficult high-pressure situations. * Work within the times scales as set out in the Service Level Agreements (SLAs). * Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation. * Attend training classes to ensure fulfilment of Service Levels. * Coordinate with the technical resources necessary to resolve critical customer situations. * Liaise, coordinate with sub-contractors when needed. * Work well independently and in a team situation. * Make recommendations for improving our service, reliability & performance Skills and Experience Required: * Technical hands-on experience working on either self-service machines, vending machines, ATM’s or other such hardware is essential * Experience of working on Windows based software is advantageous * Previous experience in a similar customer facing environment working to achieve customer service level agreements * A flexible approach to work and a willingness to learn new skills * Good communication skills with ability to work collaboratively as part of a wider team across the business * This is very much a customer facing role and you will need to be comfortable liaising with all levels of personnel. * You will also be liaising with many departments within the business, reporting back and updating situations. * A full UK Valid Driving License is essential for this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear. * Able to work one weekend in 4. On your working weekend you are given one day's leave either side of the weekend. Company Benefits: * Competitive Salary with regular overtime opportunity * In house training on new product offerings * 9% pension scheme (combined contributions) * 2 x salary Life Assurance * Refer a Friend scheme * Optional Healthcare plan including retail discounts * Employee Assistance Programme and much more! Hours of work are 8.30am to 5.30pm. This is a super position working for an excellent organization