Torbay and South Devon NHS Foundation Trust
Medical Secretary – Rheumatology
The closing date is 25 May 2026.
An exciting opportunity has arisen for a part‑time Band 3 Medical Secretary working within the Rheumatology team at Torbay Hospital.
The successful candidate will provide comprehensive and high‑quality secretarial, administrative and clerical support to the department, ensuring an effective and efficient service is delivered.
You will work with very little supervision, prioritising and managing your own workload on a day‑to‑day basis.
You will support the Admin Team Leader to undertake change management.
You will have excellent organisational, secretarial and communication skills, with a pass in GCSE English Language.
There are no budgetary or staff responsibilities for this post.
Main duties of the job
* Support the day‑to‑day administration of the service
* Facilitate patient pathways by coordinating, booking and proactively tracking the timeliness of patients’ treatments and appointments for patients requiring medication therapies
* Answer the nurse helpline and respond to email queries
* Independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate
* Ensure all test results and investigations are tracked effectively, shown to the relevant consultant promptly and undertake appropriate action as instructed
* Maintain and check clinical diaries (both paper and electronic) against the published timetables
* Ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly
* Take and transcribe formal minutes if required
* Use excellent organisational communication skills together with high levels of accuracy and attention to detail
* Undertake a variety of office duties
* Plan and organise own workload efficiently and highlight any concerns to the Admin Team Leader
* Produce and update Standard Operating Procedures (SOPs) for all aspects of the Medical Secretary role
About us
The Rheumatology Team is based at Kitson Hall, Torbay Hospital.
It is a multidisciplinary team, working closely together, committed to providing excellent services for our patients.
Qualifications and training
* Good standard of education (to include GCSE grade C in Maths and English or equivalent)
* Typing at a speed and accuracy equivalent to 40 wpm
* AMSPAR / Medical terminology qualification
* Typing ability to a minimum of RSA II (or equivalent)
Knowledge and experience
* Proven secretarial and administrative experience
* Ability to effectively use Microsoft Office softwareCustomer care experience of providing a customer‑focused service
* Sound understanding and observance of the principles of good data management, including legal responsibilities for data protection
* Excellent organisational and typing skills
* Ability to work on own initiative, prioritise own workload and achieve deadlines
* Medical Secretary/NHS experience
* Knowledge and experience of the Trust patient administrative and information systems
* Understanding of Referral to Treatment Pathways
Disclosure and Barring Service check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a year pro rata
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