Job overview
****** THIS POSITION IS ONLY OPEN TO CURRENT UNIVERSITY HOSPITALS NHS FOUNDATION TRUST EMPLOYEES ******
The Cancer Division at University Hospitals Sussex NHS Trust (UHSx) is looking to recruit to a0.8 WTE co-ordinator for a newly funded project for onco-frailty patients. The purpose of this is to create and deliver a stratified approach to frailty with a multifunctional generic toolkit at the beginning of the pathway & access to specialist review and services at the end.
This role will offer the postholder an opportunity to be part of an innovative project, develop leadership & project management skills, deliver tangible recommendations and work across a variety of clinical specialisms, ie, oncology, care of the elderly and palliative care.
Main duties of the job
Communication
1. To communicate with internal and external stakeholders and patients/clients so that they are involved in the delivery of the service and pathway transformation and improvements.
2. Have contact with patients and their relatives, who may be distressed and anxious, and to usegoodcommunication skills to provide supportive listening
3. To communicate effectively with the project team
4. To ensure that written and electronic records and activity data are maintainedin accordance with trust standards
5. To support the bringing together of diverse stakeholder groups with differing agendas to achieve mutual agreeable outcomes / deliverables
6. Work successfully with complex stakeholder groups, often dealing with ambiguity, complexity and conflicting opinions / views
7. To support the project lead and team members in the negotiation with all relevant stakeholders, in the scope, size and timings of projects and any relevant project management and support required
8. Provide a consistent and knowledgeable contact point, answering queries, giving advice and providing information about the project to relevant stakeholders
Service Delivery & Improvement
9. To work effectively as a member of a team to support the planning and achievement of onco-frailty project objectives
10. To manage the project from an administrative perspective supporting clinicians to ensure all information is collated, in a timely manner and can be used to make decisions on how project can progress.
11. The postholder will be responsible for making sure the project infrastructure and data outputs are in place to make the project a success and that there is appropriate governance.
12. To operationally manage the MDT meetings and patient clinics, including creating patient lists, booking patients' appointments, sending letters, phoning patients to check attendance, sending discharge letters
13. Be responsible for the generation of all requisitions relating to the project including leading on budget planning and project reconciliation at a granular level.
14. To prioritise spending requests and authorise appropriate payments, through the relevant organisational processes.
15. To contribute to the management of third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.
16. To support the development and delivery of audit activities to measure service change and sustainability involving complex data collection and analysis
17. To ensure date flow to the business intelligence team to collect service outcomes
People Management & Development
18. Responsible for carrying out duties in line with the Trust’s e-rostering processes
19. To be available to all members of the multi-disciplinary team to provide advice on all administrative matters
20. Together with the Project lead, to produce clear output documentation of work and store it appropriately on the shared area, this will be required regularly and ad hoc.
Patient Care Delivery
21. Work effectively with diverse patient groups to involve and engage users and carers in the delivery of service and pathway transformation and improvements
22. To guide patients through the service, including phone calls to explain the service and to book appointments
23. To contact patients and support with the collection of patient reported outcome measures. This might be asking questionnaires over the phone or guiding a patient through a digital system
24. To be present in clinics to guide patients through the clinic from waiting room to their correct consultations
25. To work with patients, face to face or over the phone to collect outcome measures
26. To guide patients in using digital systems such as patient knows best to complete outcome measures
27. To coordinate MDT lists, prepopulating meeting proformas with relevant clinical information from other systems
28. Provide information and support for patients with onco-frailty needs.
Learning & Development
29. Attend mandatory training updates as required.
30. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
31. Identify own learning needs and jointly plan training requirements with your line manager
32. Participate in the Trust’s appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
33. To provide support and training to other similar posts within the department
Working for our organisation
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
This vacancy is advertised as a time-limited opportunity is expected to be undertaken on a secondment basis. Before applying, employees must discuss the opportunity with their current line manager to confirm whether they may be released from their substantive role if successful. Release to undertake a secondment is not an automatic entitlement and must be agreed by all relevant parties: the employee, their current line manager, and the recruiting line manager.
Detailed job description and main responsibilities
The Job description is attached overleaf in the 'Documents' section and this includes the person specification.
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Person specification
Experience/Qualifications
Essential criteria
34. Experience of delivering projects in a complex environment, working across organisations and sectors and with the public
35. Experience of preparing reports
36. Experience of managing budgets
37. Data analysis experience
38. Customer service experience
Desirable criteria
39. Datix training
40. Experience of staff engagement or journeys in a public or private sector environment
41. Experience of reducing barriers to engagement for those at risk of exclusion or experiencing inequalities
42. Educated to degree level in relevant subject or equivalent level of experience of working in project management.
43. A formal qualification, in project management or operational management
Skills
Essential criteria
44. Innovative and future focused thinker
45. Able to inspire, motivate and enable change
46. Able to operate and influence effectively in a complex environment
47. Able to lead engagement in new and innovative ways, building collaborative relationships
48. Ability to creatively use available time to set standards and monitor performance
49. Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
50. To have competent IT skills and be able to manage multiple outpatient IT systems
51. To be able to communicate effectively and professionally over the phone, email and face to face
Desirable criteria
52. Skills in digital engagement
53. Experience in handling complaints and disputes
People Management & Development
Essential criteria
54. Experience of working collaboratively as part of a team in a customer or patient facing environment
55. Experience of overcoming barriers to engagement
Specific Requirements
Essential criteria
56. Good understanding of legislation and regulatory frameworks, national and local policies relating to best practice
57. Commitment to the principles of quality and service improvement
58. Personal qualities & attributes: -team player -ability to work autonomously -calm demeanour -non-judgemental
Desirable criteria
59. A knowledge of healthcare in NHS Trusts and an ability to understand how trust policies and procedures impact on different groups of staff
Equality, Diversity & Inclusion
Essential criteria
60. Evidence of having championed diversity in previous roles (as appropriate to role).
61. Evidence of having undertaken own development to improve understanding of equalities issues
Freedom to Act
Essential criteria
62. Works within clearly defined policies and procedures. Operates on own initiative to plan and organise own workload, in accordance with needs of role and team
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications