Responsible for the daily management of our Birmingham site and to lead the existing Operations team to ensure the efficient and cost‑effective fulfilment of customer requirements. Accountability of professional service on incoming goods, storage, and dispatch service, encompassing both speed and accuracy with right first‑time approach.
Working hours: Monday to Thursday 9.00am to 5.30pm; Friday 9.00am to 4.30pm (39hrs)
Location: Birmingham, B11 3RE
Main duties and responsibilities
* Located at our site in Birmingham, being responsible for the day‑to‑day Operations within the site.
* Plan and co‑ordinate the incoming goods, storage, and dispatch of items in a timely and efficient manner to achieve your team objectives and Key Performance Indicators (KPIs), as determined by the Senior Operations Manager.
* Responsibility to ensure structured training and development for self and team to enhance skill levels, product, knowledge, flexibility, absence cover, safety & welfare of your team.
* To ensure effective, safe, accurate and timely stock management to include space allocation, stock transfer and dealing with non‑confirming product.
* Working closely with the Purchasing department to ensure adequate stock levels.
* Organising and ensuring accurate and periodic cycle counts and stock takes.
* Timely reporting of all variances, out of stock items / return to stock, etc. and taking corrective action as required.
* Timely and accurate transfer and recording of all internal stock movements.
* Ensure the accuracy and strict control of all relevant documentation and administration relevant to your area.
* Ensure that the awareness of customer expectations on ‘Service’ and ‘Right first time’ are promoted throughout the organisation.
* Be responsible for ensuring that the quality of the product and service within the Warehouse is maintained at the highest possible standards for the customer.
* Ensure quality procedures and team quality targets are strictly adhered to.
* Monitor and enhance the inspection process for Incoming goods and finished products.
* Develop and maintain a robust process to manage Supplier Quality through clear and concise reporting.
* Ensure that all quality concerns are investigated and addressed to a prompt and full conclusion.
* Encourage and facilitate employee through cross-functional improvement teams.
* Implement and promote the company’s Health & Safety Policy, ensuring safe working conditions and practices within the Warehouse.
* To facilitate customer visits and customer training requirements on site, scheduling these into the day‑to‑day operations of the site.
* To be a key holder and open / lock up at appointed start and closing times if required.
* Provide strong leadership, direction and mentoring, thereby fostering and sustaining co‑operation and team spirit.
* Any other reasonable duties which may be required by management from time to time, including discretional overtime.
* A minimum of 3 years’ recent, relevant Warehouse Management experience in a busy fast‑moving industry.
* Strong experience in driving and ensuring stock accuracy within a high‑volume Warehouse.
* Experience of managing teams within tight quality and efficiency parameters.
* Proficient in the use of Microsoft Office packages; Word, PPT and Excel.
* Experience of managing employee relations.
* Experience of training and developing staff.
* High level of interpersonal skills.
* Excellent planning, organising and prioritising skills.
* Ability to make decisions and use initiative.
* Ability to implement, and ensure compliance with, Company policy and procedures.
* High level of honesty and integrity.
* Qualification in Leadership and Management.
* Knowledge/application of business improvement techniques.
* Experience of Quality Systems (preferably ISO 9001 (2008)).
* Working knowledge of applying 5s and CAYG principles.
* Experience of driving a forklift and order picker.
What we offer
* Enhanced annual leave with additional for long service.
* Attendance rewards – quarterly £50.
* Loyalty bonus.
* Long service awards.
* Health Shield benefit upon 6 months service.
* Discount on company products – up to 50%.
* Life assurance upon one year service.
* Employee assistance programme upon one year service.
* On‑site parking.
To apply: Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the ‘Apply Now’ button below.
*Applicants should be able to provide proof that they have a right to work in the UK.
Link to this job: https://www.decora.co.uk/careers/warehouse-manager-birmingham/
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