Job Description
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials.
VEJA uses Brazilian and Peruvian organic cotton for the canvas and laces, Amazonian rubber for the soles, and various innovative materials conceived in recycled plastic bottles or recycled polyester.
VEJA sneakers are produced in high-standard factories in Brazil. Part of VEJA’s logistics is managed by Log’ins, a professional and social inclusion company.
The Lead Sales Associate plays a strategic role within the sales team. As the main point of reference on the shop floor, you are responsible for the day-to-day leadership of the team, ensuring outstanding customer service and the correct application of store rules and procedures. You act as the key relay, particularly in the absence of the Store Manager and Assistant Manager.
Sales Leadership:
* Lead by example in customer service: Deliver a high-quality welcome, remain available and attentive, and provide service and advice to ensure customer satisfaction.
* Develop in-depth product knowledge: Build strong knowledge of VEJA products and the VEJA project to offer informed and relevant advice.
Team Supervision:
1. Shop floor reference: