Are you a highly motivated, innovative, and flexible individual ready to make a difference in patients' lives? Join our team at our patient‑centred Burnley Kidney Treatment Centre.
This is a Fixed Term contract for 12 months covering maternity.
As the Clinic Administrator, you will be the first point of contact for visitors, playing a pivotal role in ensuring the clinic's smooth operation. This customer‑facing position demands excellent communication skills, the ability to work autonomously, prioritize tasks, and tackle challenges effectively. You'll provide crucial administrative support to the Clinic Manager and Deputy Clinic Manager, contributing to the clinic's overall efficiency. Additionally, you'll oversee timely reports and orders, reminding responsible individuals of submission dates and alerting the Clinic Manager to approaching deadlines.
Responsibilities
* Warmly welcome and assist patients and visitors to the clinic.
* Provide comprehensive administrative support to the Clinic Manager, Deputy Clinic Manager, and the clinic as a whole.
* Maintain communication with the referring Trust/Hospital.
* Prepare materials, reports, and information for meetings.
* Assist with patient documentation requests.
* Facilitate patient survey and feedback distribution.
* Ensure stock orders are placed promptly.
* Prepare reports related to treatment numbers, billing, and reconciliations.
* Maintain professionalism to ensure visitors experience "great care" during their clinic visits.
Requirements
* GCSE level education or equivalent (essential).
* Strong administration skills and experience in diary management.
* Previous experience in a hospital, healthcare, or customer service setting.
* Proficiency in report writing and reconciliation.
* Ability to work independently and collaboratively.
* Essential computer literacy with proven MS Office skills (Word, Excel, PowerPoint).
* Excellent verbal and written communication skills with the ability to build rapport.
* Fluency in English.
Benefits
* 35 days holiday (inclusive of 8 days bank holiday) increasing with service.
* Full-time position: hours 37.5 per week, between 8am - 6pm, Monday to Friday.
* Enjoy holidays on Christmas and New Year's Day.
* Free uniform, tea & coffee, flu vaccine, and Christmas meal.
* Life assurance, We Care, company pension, Blue Light and concert for carers.
* Post subject to references, rights to work checks, DBS, and OH.
We encourage you to apply today, as we reserve the right to close the vacancy early in response to a high volume of applications.
All positions at Diaverum are subject to a satisfactory DBS (Disclosure and Barring Service) check as part of our recruitment process.
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