JOIN A DYNAMIC TEAM THAT LOOK TO CREATE THE IMPOSSIBLE AND OBSESS OVER CUSTOMERS!
Do you thrive on helping people find solutions, navigating challenging conversations, and turning difficult situations into positive outcomes? Want to be part of a high-energy team that’s redefining what great customer support looks like in the world of consumer finance?
We’re looking for a Collections Advisor to join our team and deliver top-quality customer service and support to Snap customers - specifically during our evening shifts. In this role, you’ll advise customers on the best and most reasonable steps to bring their accounts up to date, all while following our strict company policies and FCA regulations. If you’re someone who can balance empathy with compliance and thrives in a customer-focused environment, we’d love to hear from you.
Who are we and what do we do?
Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in consumer lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012.
Reporting to: Collections Manager
Location: Crownhill, Milton Keynes / Hybrid Working.
Working Hours: We are currently recruiting for evening shift roles, ideal for those who prefer later hours. Shifts are Monday to Friday, finishing up to 9:00pm, with a total of 37.5 hours per week.
What you’ll be doing:
* Make outbound calls to customers manually and via the dialler and answer inbound calls to collect amounts past due and set affordable repayments.
* Communicating with customers via digital channels (SMS, email and chat)
* Working with customers who may be facing financial difficulties and working with them to come up with a solution.
* Making informed decisions based on the unique circumstances and information given.
* Providing suitable decisions based on each individual customer and the business.
* Providing top-quality service to all customers.
* To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.
* Following Snap’s strict policies and procedures.
* Treating Customers Fairly.
* Meeting call quality expectations.
* Ensuring adherence to regulatory compliance and best practice.
* Supporting other business areas where required.
To succeed in this role, you should bring:
* Previous collections experience.
* Familiar with regulatory requirements.
* Successful track record of building strong relationships with customers and colleagues.
* Exceptional communication skills (Face to Face and Written).
* Competent with a PC and MS Office.
* Time management.
* Ability to prioritise tasks.
* Attention to detail and rapport building.
* Passionate with a desire to go the extra mile to succeed.
* Friendly and helpful, coupled with a great attitude!
* Must be able to complete simple mathematical equations (add, subtract, multiply & divide using fractions, decimals, or whole numbers).
* The desire to play to win as a team.
* FCA knowledge.
What’s in it for you?
Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer:
* Competitive salary and opportunities for professional growth
* Flexible hybrid working arrangements to balance your work and personal life
* Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more
* A collaborative and innovative work environment where your ideas and contributions make a real difference
If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘APPLY’ and upload your up-to-date CV and cover letter for the position.
Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record and credit check.
Due to the high volume of applications, if you do not hear from us within 15 days then take it that on this occasion you have not been successful.