I'm now exclusively working with a local client of ours in Hemel Hempstead to help them find a Helpdesk Coordinator to join their extremely busy and growing team on a temporary basis for at least the rest of the year. As the Helpdesk Coordinator, you'll be the first point of contact for all technical support queries-diagnosing issues, raising tickets, and ensuring problems are resolved or escalated efficiently. You'll work closely with engineers, vendors, and internal teams to deliver exceptional service in a collaborative setting. This is going to be ideal for someone with any form of IT support related experience, this could be helpdesk, tech support, engineering etc. In this position you'd be working on a flexible/hybrid basis with their Hemel Hempstead based site - The team operate Mon-Fri and 8.30am to 5.30pm with an hour's lunch break. Due to it initially being a temporary position, you'd be paid the hourly rate of £13.46 per hour + holiday pay which is the equivalent of the £28k salary the role would pay as a starting point. This is a temporary-to-permanent position. Key Responsibilities: Be the first point of contact for technical issues Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time Identify and diagnosing issues and problems Escalate unresolved problems to a higher level of support Acting as a point of contact to...