Job Description
4 Month Contract With A Local Authority
Role Purpose
To provide high-quality administrative and operational support to the Housing and Temporary Accommodation Service, ensuring efficient case management, accurate data recording, effective communication, and compliance with statutory duties. The postholder will play a key role in supporting homeless households, managing temporary accommodation processes, and maintaining essential housing records.
Key Responsibilities
* Provide day-to-day administrative support across the Housing and Temporary Accommodation Service.
* Manage and update housing case files, databases, and records accurately and in a timely manner.
* Prepare letters, tenancy documents, appointment notifications, and statutory communications.
* Handle inbound enquiries (phone, email, in-person) from residents, partner agencies, landlords, and internal departments.
* Support the allocation and booking of temporary accommodation placements.
* Maintain accurate records of TA occupancy, voids, moves, and household changes.
* Liaise with accommodation providers, landlords, and housing officers to coordinate property inspections, repairs, and tenancy issues.
* Process invoices, monitor rent/charges, and ensure financial information is recorded correctly.
* Assist in managing health and safety compliance checks and documentation for TA properties.
* Provide professional, sensitive, and accurate information to service users, often including households experiencing homelessness or crisis.
* Signpost clients to appropriate teams or agencies where required.
* Support the management of emergency placements and out-of-hours queries (where applicable).
* Work effectively with internal departments (e.g., Repairs, Finance, Revenues & Benefits, Safeguarding).
* Ensure all data is updated in accordance with local authority reporting requirements.
* Support the preparation of performance reports, statistics, and monitoring returns.
* Maintain confidential records in line with GDPR and safeguarding protocols.
* Contribute to service improvements, policy updates, and best-practice initiatives.
Requirements
* Proven experience working within a Local Authority environment.
* Demonstrable knowledge of Temporary Accommodation processes, responsibilities, and statutory requirements.
* Experience supporting Housing, Homelessness, or related public sector services.
* Strong administrative skills with accuracy and attention to detail.
* Ability to work in a fast-paced environment and manage competing priorities.
* Excellent communication skills with the ability to support vulnerable clients.
* Competent IT skills including MS Office and housing management systems.
* Knowledge of GDPR, safeguarding, and confidentiality requirements.
* Experience working with housing management or homelessness casework software (e.g., Locata, Jigsaw, Northgate, Orchard).
* Understanding of Homelessness Reduction Act (HRA) duties.
* Knowledge of rent and charges processes for TA.
* Experience working with private landlords and accommodation providers.