Do you have experience in advisory, information, advocacy or guidance roles supporting local communities? We want to hear from you!
We have an exciting opportunity for a part-time Casework Services Coordinator to join our North East Team, ensuring beneficiaries receive appropriate welfare support and advice in an integrated, seamless, and person-centred manner based on their immediate needs and circumstances.
This is an exciting time to join our established team as the RBL focuses on enhancing the beneficiaries' journey.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
As a Casework Services Coordinator, you will provide excellent customer service at every opportunity, supporting our team with administrative tasks to deliver an extraordinary and unique service to our beneficiaries when they need us.
You will work closely with Case Officers and the Casework Services Manager to meet the immediate needs of beneficiaries referred to the North East Team.
Key responsibilities:
1. Providing administrative support to the casework of the Area Team on a day-to-day basis.
2. Contacting beneficiaries directly to verify services, gather, collate, and prepare required documentation for grants, and ensure compliance with the organisation's grants policy.
3. Making appointments, external referrals, maintaining diary management, including contact via telephone, emails, and letters.
4. Logging and tracking informal and formal complaints.
The role is primarily home-based with occasional travel across North East, depending on beneficiaries’ needs, training, and meetings.
Please note that a full UK driving licence and the ability to travel throughout North East are essential. A DBS check will also be required.
Employee benefits include:
* 28 days’ paid holiday (plus bank holidays), pro-rata, increasing with service, with optional annual leave purchase scheme of up to 5 days.
* Very generous pension contributions, ranging from 6% to 14%.
* Flexible working options depending on role and organisational needs.
* Employee Assistance Programme offering confidential counselling, financial, and legal advice.
* Courses delivered by learning specialists to support your development.
* Opportunities to volunteer.
* Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our advert.
RBL is committed to diversity and inclusion, reflecting the armed forces community and wider society. We welcome applications from all backgrounds and characteristics.
We may close this vacancy early if we receive enough strong applications. Interested candidates are encouraged to apply promptly.
If you require the job advert or description in an alternative format, please contact 0808 802 8080.
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