Company Overview: Were hiring for a dynamic housing and property management company located in the heart of Leeds City Centre. Their team is dedicated to providing exceptional customer service to our clients while ensuring compliance with lettings legislation and fostering growth opportunities. As an apprentice, youll have the chance to learn from experienced professionals in the industry and gain valuable hands-on experience in property management. Job Summary: As a Housing & Property Management Apprentice, youll be an integral part of the team, learning the ropes of becoming a successful letting agent. Your primary responsibilities will revolve around providing excellent customer service, ensuring compliance with legal regulations, and contributing to the growth of our business. Key Duties and Responsibilities: Customer Service Excellence: Provide exceptional customer service to clients, tenants, and landlords. Assist in handling inquiries, resolving issues, and ensuring client satisfaction. Learn to communicate effectively and professionally in person, over the phone, and via email. Attention to Detail: Develop a keen eye for detail in all transactions and documentation. Ensure accuracy and completeness in property listings, agreements, and financial transactions. Compliance and Legal Understanding: Understand and adhere to lettings legislation, ensuring all processes are legally compliant. Learn to navigate legal complexities surrounding tenancy agreements, property inspections, and evictions. Maintain transparency and honesty in all dealings with tenants and landlords. Business Growth and Maximizing Opportunities: Identify opportunities to enhance business growth through client referrals and marketing initiatives. Assist in maximizing rental yields and occupancy rates for landlords. Contribute ideas and suggestions to improve operational efficiency and client satisfaction. Personal Safety and Security: Prioritize personal safety and security at all times, especially when conducting property viewings or inspections. Follow established protocols and procedures to minimize risks and ensure a safe working environment. Benefits of the Apprenticeship: Hands-On Learning: Gain practical experience in property management and lettings, learning from experienced professionals in the field. Industry Knowledge: Develop a comprehensive understanding of housing regulations, property market trends, and customer service best practices. Career Development: Receive mentorship and guidance to help shape your career path in the housing and property management industry. Opportunity for advancement within the company upon successful completion of the apprenticeship. Networking Opportunities: Build valuable connections within the industry through interactions with clients, landlords, and industry professionals. Educational Support: Access to training programs, workshops, and resources to support your learning and development throughout the apprenticeship.