We have an exciting opportunity for a Homeless Support Officer to join the team of a well-known housing association in South Manchester.
This is a full-time role hours a week, on a rolling 6-week rota with the following shifts – 8am-4pm, 10am -5:30pm or 2pm–10pm and 1 in 6 weekends: Sat/Sun 9am–7pm.
There is potential for this role to go temp to perm after an initial period of 3 months, looking to start as soon as possible.
Must have an enhanced DBS and befortable with lone working where required.
Your new role
1. Support residents in temporary amodation including self‑contained flats and HMO properties
2. Manage a caseload of 8–12 cases, providing tailored support to help them move toward independent living
3. Work both onsite and offsite, including lone‑working responsibilities
4. Handle duty days, responding to inbound queries and managing any issues that arise within the scheme
5. Oversee voids, move‑ins, and move‑on support from temporary amodation
6. Maintain accurate records, ensure safeguarding procedures are followed, and contribute to a safe, supportive environment
7. Work collaboratively within a team, sharing information and supporting colleagues when needed
What you'll need to succeed
8. Strong resilience and the ability to remain calm and effective under pressure
9. Confident crisis‑management skills and sound decision‑making
10. Ability to work independently during lone‑working periods
11. A team‑focused mindset with strongmunication and interpersonal skills
12. Experience in homelessness services, supported housing, or a similar support role (desirable)
13. Ability to manage a varied workload and respond quickly to emerging issues
14. Empathy, professionalism, and the ability to build trust with vulnerable individuals
What you'll get in return
15. Weekly pay
16. Temp to perm opportunity
17. Option to be paid PAYE or Umbrella
18. Supportive team environment with experienced colleagues