Lead counsellor (patient and family support team)

Lead Counsellor (Patient and Family Support Team)Lead Counsellor (Patient and Family SupportTeam)Salary: £37,048 per annum (WTE £46,310 per annum based on37.5 hours a week)Hours: 30hours per week, worked Monday - ThursdayAre you looking for a job where you can make areal difference? At Phyllis Tuckwell, we pride ourselves on offeringexceptional care to our patients and their families and carers.PhyllisTuckwell is seeking to appoint a Lead Counsellor to join our Patient and FamilySupport Team, working across both the Farnham and Guildford sites, withoccasional community-based work. The role focuses on providing emotional andpsychological support to patients and carers under the care of the hospice,asa core component of palliative care.A keyaspect of this role is leading and supporting a team of counsellors, ensuring acohesive, effective, and responsive service. The successful candidate will beconfident in coordinating workload, offering day-to-day guidance, andsupporting the professional development and wellbeing of colleagues. The LeadCounsellor will be expected to bring strong leadership experience, includingthe ability to manage team dynamics, provide informal support and guidance, andcontribute to service improvement and the ongoing development of psychologicalsupport within a multidisciplinary team, working alongside the clinicalpsychologist and other professionals.Main duties of the jobWhileinvolvement in supervision is part of the role, a formal supervisionqualification is desirable but not essential, as additional supervision supportis available within the service. Experience of, or a good understanding of,working with children and young people is also important, given the needs ofthe service.If you would like to feel part of a welcoming and committed team,benefit from strong peer and managerial support, and want to develop yourcareer with excellent training and education opportunities, we would bedelighted to hear from you.About You:A successful Lead Counsellor will have:A qualificationin Counselling to at least a diploma levelExperience ofleading or coordinating a team of counsellors (essential)A certificate inCounselling Supervision CPCAB Level 6 (desirable, not essential)Experience in endof life and grief issuesExperience ofworking with adults and some knowledge or experience of working with childrenand young peopleExperience inworking with volunteersExcellentcommunication and interpersonal skillsA goodunderstanding of safeguarding protocols and proceduresThe ability tocoordinate workload and support colleagues in day-to-day practiceFlexibility to workacross both the Farnham and Guildford sites, with occasional community workExperience ofworking collaboratively within a multidisciplinary team, including clinicalpsychology input where appropriateAbout usAbout Us:We are based in Farnham and Guildford, and providebespoke, compassionate palliative and end of life care for people living withan advanced or terminal illness, across West Surrey and North-East Hampshire.We are committed to creating a diverse and inclusive culture, with theprinciples of fairness and equality at its core. We warmly welcome applications fromall sections of the community. All appointments are made following a fairand equitable process, based on merit, job requirements and business need.We Offer:Six weeks paid holiday plus public holidays (pro-rated for parttime staff)Continuation of NHS Pension or Phyllis TuckwellGroup Personal Pension Plan (matched contributions up to 7.5%)Employee Assistance ProgrammeBlue Light Discount CardAccess to learning and professional developmentopportunities (we have an on-site education team)A GreatPlace to WorkFlexible hours and flexible workingSupportive colleaguesClinical supervision and support*Phyllis Tuckwell Birdsong Hospice staff survey 2023Job responsibilitiesPOST: LeadCounsellorJOB PURPOSE:Toprovide leadership and line management to the counselling team. The post holderwill take responsibility for coordinating the day-to-day function, promotinghigh standards of professionalism and practice, and contribute to the ongoingdevelopment of the service.Therole reports to and will work collaboratively with The Patient and Family TeamManager and Safeguarding Lead to ensure effective delivery of the counsellingservice. Together they will work with the multidisciplinary team to developemotional support services to improve the effectiveness of Phyllis Tuckwell inmeeting the psychological needs of patients and families, as one of the pillarsof palliative care.Therole also includes maintaining a small clinical caseload, providing counsellingsupport to patients and families (including children and young people), andworking collaboratively as part of the multidisciplinary team to uphold PhyllisTuckwells values.RESPONSIBILITIES:1.0Professional1.1Maintain a high level of knowledge ofprofessional, ethical and regulatory issues relating to counselling practice.1.2Deliver safe, timelimited counselling andclinical assessments to patients and families (including children and youngpeople), as part of a maintained clinical caseload, underpinned by a grieftheoretical model.1.3Contribute to multidisciplinary team (MDT)working, ensuring the counselling perspective informs holistic care, and workcollaboratively with the clinical psychologist and other professionals tosupport coordinated care. This includes contributing to the ongoing developmentof psychological support within the service.1.4Lead and oversee therapeutic work for adultsand children.1.5Identify and escape adult and childsafeguarding concerns; manage risk in accordance with BACP (or equivalent), PTpolicies, GDPR and Caldicott principles.1.6Rolemodel ethical practice, confidentiality, andresilience, sharing best practice to foster team wellbeing.1.7To have an ability to recognise, evaluate,analyse and problem solve ethical dilemmas, in accordance with the BACP (orequivalent) and organisational guidelines and policies.1.8To work to the principles of clinicalgovernance and risk management, contributing to risk assessments whereappropriate and evidence-based interventions.1.9To complete all relevant reports, outcomemeasures and case studies as required by the counselling service and PhyllisTuckwell.1.10To work flexibly on a basis agreed with the PAFS Team Manager andcolleagues across service areas, which may include some weekend and eveningworking as appropriate.2.0Managerial2.1Coordinate, support and provide leadership to counsellors, qualifiedvolunteers and student placements, ensuring effective case allocation andday-to-day functioning of the service, and maintaining a consistentlyhigh-quality and responsive service.2.2Support and develop the team through appraisal, performance oversightand day-to-day guidance, working in collaboration with the Patient and FamilySupport Manager to promote an open and effective communication culture.2.3Work collaboratively and in conjunction with the Patient and FamilySupport Manager to ensure effective service delivery and continuous improvementinternally whilst seeking opportunities for new external collaborations thatwill contribute to the business planning process.2.4Liaise with Voluntary Services, external agencies and the Patient andFamily Support Manager to optimise resources and develop collaborativeinitiatives.2.5Oversee service evaluation, qualityimprovement projects andthe handling of complaints, implementing lessons learned.2.6Ensure compliance with PT policies on safeguarding, patient safety, loneworking and recordkeeping.3.0Training and Developmenta)Team3.1 Share best practice with colleagues,particularly in relation to developing approaches to counselling practice andservice delivery and development.3.2 Help shape and contribute to the strategicdevelopment of the counselling service and wider team.3.3 Contribute to the ongoing developmentofthe counselling service and wider team, including identifying and supporting qualityand service improvements in practice and service delivery.3.4 Develop and facilitate training anddevelopment sessions for staff within the hospice and wider settings whereappropriate.3.5 Keep informed of changes in professionalpractice and participate in continued professional development in compliancewith the BACP, or equivalent.b) Personal3.6 To attend appropriate meetings andtraining events updating knowledge and skills in end-of-life care, ensuringthat information being supplied and clinical practice is evidencebased,relevant and up to date.3.7 To maintain own continuing professionaldevelopment in line with the BACP Register and keep up to date with advancesand changes in practice and research.3.8 To review and demonstrate commitment todeveloping own learning needs using the annual appraisal process and reflectivepractice.3.9 To have regular individual supervisionand line management meetings.4.0Research4.1 Maintainawareness of current research and contribute to inter-hospice or collaborativeprojects where opportunities arise.4.2 Toactively contribute and take part in any quality measuring systems that PT mayput in place.5.0 Safeguarding, Equality,Diversity and Inclusion5.1 Roleholders are required to understand their responsibilities in the safeguardingcontext, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse ofadults and children at risk.You are required to:adhere to PhyllisTuckwells Safeguarding Policy (held on the NEST), which supports the localauthoritys multi agency safeguarding policy, the law (Care Act 2014) andMental Capacity Act 2005 (including Deprivation of Liberty Safeguards).inform theappropriate PT professional where there is concern that an adult or child maybe at risk of harm, abuse, or neglect.Phyllis Tuckwell is committed to an EqualOpportunities approach, valuing, and respecting everyone as individuals, withdiverse opinions, cultures, lifestyles, and circumstances.This job description is underpinned by PhyllisTuckwells philosophy, culture, and core values, which actively embracediversity and inclusion and promotes total team spirit.This job description is current and subject to yearlyreview in consultation with the jobholder. It is liable to reflect andanticipate necessary changes to support the PT strategy.Person SpecificationAble to carry out effective and appropriate assessment and evaluationAbility to manage a busy workloadAbility to prioritise service needs and contribute to service improvement within workload managementUsing Information and systemsBe in possession of good IT skills word, e-mail and internet usageExperienceExperience of working within a hospice/ hospital/ medical setting or with the dying and their families / partners / friendsKnowledge and understanding of the grieving processExperience of supporting, guiding or developing counsellors in a leadership or supervisory capacityPossess group and family work skills or capable and willing to work towards becoming group and family work trainedExperience of leading, coordinating or managing a counselling team and caseloadExperience of contributing to service development and improvement within a counselling or clinical service settingQualificationsRecognised counselling qualificationBACP accredited or willing to work towards accrediationRelationships and CommunicationsAbility to deliver teaching or presentations and contribute to staff development within the hospiceGood communication and interpersonal skillsExperience of working with children and young peopleEvidence of clear, consise recording of workTeam WorkingLeadership skills and attributesAbility to work within a multidisciplinary team with a range of professions and show a commitment to team workAbility to show interpersonal sensitivity to othersAbility to work collaboratively with clinical psychologists and other professionals within a multidisciplinary settingUnderstanding of policies and procedures relevant to the postUnderstanding of the emotional demands of working in palliative care on self and team members and how to deal with situationsUnderstanding of psychological and emotional risk within palliative care settingsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Patient, Family and Carer Support Manager
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