Your new role
The Recreation Team is responsible for managing public views of woodland areas and coordinating volunteer activities. We are currently seeking a Volunteer Coordinator/Admin Assistant to fill a gap in this volunteer team. This role involves managing volunteer programs, handling administrative tasks, and ensuring compliance with legal regulations.
Key Responsibilities:
1. Volunteer Program Management: Oversee volunteer programs, including managing bookings, addressing gaps, and monitoring inbox queries from volunteers and the FE team.
2. Administrative Support: Maintain volunteer records and personal details in compliance with GDPR. Input and manage records using our volunteer management system and software.
3. Training Records: Support the maintenance of training records for volunteers, including uploading certificates onto the system.
4. Customer Relationship Management: Utilise CRM tools to manage volunteer relationships and interactions.
5. Microsoft Bookings: Use Microsoft Bookings to schedule and manage volunteer activities.
6. Legal Compliance: Monitor and enforce PSPOs, ensuring volunteers adhere to regulations, such as avoiding petting ponies.
7. Data Handling: Handle and interrogate databases for information, ensuring accurate record-keeping and data management.
8. Team Collaboration: Communicate confidently with team members, ask questions, and seek guid...