Do you want to be part of something more than just a financial services business? Do you believe everyone, regardless of wealth, should have the opportunity to save and look after their loved ones? Do you want to be part of something that has been here for 160 years and help it be here for 160 more?
Scottish Friendly have an exciting opportunity to join our team. Based in Glasgow City Centre, we are one of the most progressive mutual life insurance offices in the UK. We have a strong, clear culture which has grown since 1862 with our customers and colleagues of today and the future being at the heart of that growth.
About the role
Our technology team sits at the heart of the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services. This role will report into the IT Application Support Manager and be focused on 1st line support of software applications used within Scottish Friendly.
Key responsibilities
* First line assistance in the form of day-to-day acknowledgement and analysis of support requests made to our IT Infrastructure and Development teams.
* Taking appropriate action to resolve support requests.
* Escalating more complex requests to 2nd Line Support and providing appropriate triage information.
* Writing SQL scripts to help basic analysis of problems raised.
* Executing SSIS packages as part of regular support requests.
* Liaise with stakeholders across the business to help with resolution.
* Monitor and resolve failures with automated processes.
* Carry out routine tasks.
* Collaborate with Developers and Specialists within the IT teams.
* Provide regular reporting of BAU requests and resolutions made to the IT teams.
Qualifications and skills
* Previous experience of working in IT Application support or related teams.
* Must have good working knowledge of Microsoft Excel, Word, Outlook and other standard Office applications
* Able to work independently and take ownership of tasks through to completion.
* A good understanding of SQL (Oracle/Microsoft).
* Familiar with SQL Server Management Studio, SQL Agent and SSIS error handling.
* Ability to use initiative and problem solve.
* Desire to learn, willingness to take on completely new tasks and work through to resolution.
* Good knowledge of Life/Pensions products desirable.
* Awareness/experience of Sonata Financial Systems software desirable.
With assets under management of over £4.2bn and more than 853,000 members we have lots to look after and lots more to do. If you want to be part of the team and you think this is you, we would love to hear from you.
We support life inside and outside work, offering:
* Recognition awards: Win exciting prizes, including one weeks’ annual leave plus £3,000 spending money.
* Refer-a-friend scheme: Earn rewards for bringing talented friends to our team.
* Annual Leave: 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days.
* Supporting the future: 10% employer pension contribution, 4 x group life cover.
* Getting around: Access to cycle-to-work schemes, Electric Vehicle scheme* and travel loans.
* Wellbeing: 24/7 GP access, EAP, Private Healthcare, and free legal/financial advice a variety of savings at top high street and online retailers.
Hybrid model with up three remote days per week, totaling 35 hours per week Monday to Friday.
We are committed to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any accommodations during the application process, please don’t hesitate to let us know.
16 Blythswood Square
Glasgow
G2 4HJ
United Kingdom
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