Field Service Engineer (Gas / Electric / Solid Fuel)
Working with Original Equipment Manufacturer.
£36,000 – £37,000 + overtime (OTE £45k++) + 24 days holiday + van + laptop + iPad + pension.
Full training and certification to work with solid fuel appliances.
Location: Cambridge
Are you a Field Service Engineer looking for a new and exciting challenge with a well-established Original Equipment Manufacturer? Do you have experience working with heating appliances or similar equipment in the field?
Reporting directly to the Customer Services Manager, you will work closely with the Service team. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric, and Solid Fuel heating appliances. The role will include diagnosing faults and repairing appliances in a timely and cost-effective manner.
The role:
* To be an ambassador for the company, creating a professional and courteous approach when dealing with customers.
* To ensure all service and warranty calls are carried out in a professional, timely, and accurate manner, ensuring that the issues are properly and fully resolved during the first visit.
* To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault.
* To upsell chargeable service work whilst on site and take payment using the supplied payment terminals.
The person:
* CCN1, CONGLP1, CPA1 and GASSAFE qualifications or experience.
* Experience within the heating industry or servicing comparable equipment.
* Happy to travel.
We are an equal opportunities employer and welcome applications from all suitable candidates.
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