The MCA Quality Assurance team is an integral part of the Central Controls MCA team that owns the enterprise-wide framework and execution of Manager Control Assessment program. The purpose of the MCA Quality Assurance team is to drive quality into the MCA program to ensure management can rely on MCA insight as the underlying data is timely, accurate and complete. This role will be part of a growing global team within Central Controls who are responsible for executing quality assurance reviews over the MCA enterprise wide and will: • Challenge the quality of MCA policy, standard, procedures and practices; • Verify that established standards and processes are followed and consistently applied; • Validate the usage and mapping of non-MCA data sources in MCA; • Recommend actions that address the root cause of identified operational weaknesses in order to prevent recurrence by changing design and/ or execution; and, • Identify execution errors for prioritized remediation. Responsibilities: You will work on all phases of Quality Assurance Review across all Business and Functions, with tasks including: Provide basic support with drafting of QA Review scripts including documenting scope and sampling approach. Support the collation of data required for a QA Review. Follow QA Review script across all in scope Businesses and Functions, and gather evidence for areas of concern. Participate in identifying common themes and conduct root cause analysis with recommended mitigation. Provide status updates on reviews and escalate concerns timely to QA manager or lead. Maintain detailed and organized documentation of work product. Qualifications: Sound ethical judgment regarding personal behaviour, conduct and business practices; Inquisitive, pragmatic and commercial problem-solving approach, with excellent attention to detail; Basic understanding of operational risk management, including industry standards and areas of regulatory focus; Good communication skills including the ability to explain complex issues clearly; Developing trusted relationships with a broad range of stakeholders; Proficient in Microsoft Office with an emphasis on MS Excel; and Self-motivated and detail oriented Education: Bachelor's/University degree or equivalent experience. Job Family Group: Risk Management Job Family: Business Risk & Control Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.