Job Title: Customer Service Representative Location: Chorley, Lancashire Salary: £24,000 - £28,000 per annum (depending on experience) Job Type: Full-time, Permanent Working Hours: Monday to Friday, 9:00 AM - 5:00 PM Work Environment: Fully office-based Company Overview We are a growing and customer-focused business located in Chorley, committed to delivering high-quality service and support across our products and operations. We are currently seeking a confident and detail-oriented Customer Service Representative to join our office-based team and contribute to our continued success. Role Summary As a Customer Service Representative, you will be responsible for handling customer enquiries, processing orders, and ensuring a smooth and efficient service experience. This is a fully office-based role, ideal for someone who thrives in a structured environment and enjoys working as part of a close-knit team. Key Responsibilities Act as the first point of contact for customers via phone and email Process incoming orders, returns, and general account queries Update and maintain accurate records on CRM and order management systems Coordinate with internal teams such as logistics, sales, and finance to resolve customer queries Handle delivery issues, product enquiries, and service complaints in a professional manner Support account managers and provide administrative support as required Continuously look for ways to improve service efficiency and customer satisfaction Key Requirements Experience in a customer service, administration, or sales support role Strong communication skills with a polite, helpful, and professional manner Excellent attention to detail and ability to manage multiple tasks Proficient in Microsoft Office (especially Outlook, Word, Excel) Ability to work independently while also being a collaborative team player Strong organisational skills and a commitment to delivering excellent service Desirable: Experience using CRM or ERP/order processing systems Background in a manufacturing, distribution, or product-based industry What We Offer Competitive salary: £24,000 - £28,000 depending on experience 25 days annual leave plus bank holidays Company pension scheme Supportive, team-oriented work environment On-site parking and accessible location Full training provided with opportunities for growth