Duty Operations Manager - Hounslow House 📍 Hounslow | Full-time, On-site 💼 3+ Month Contract (with potential extension) 💰 £24.37-£26.13 per hour PAYE | £32.47-£35.69 per hour Umbrella Are you an experienced, calm, and proactive operations leader with a passion for delivering excellent resident experiences? We're looking for a confident Duty Operations Manager to oversee front-of-house and multi-disciplinary service delivery at Hounslow House, ensuring residents receive timely, effective, and person-focused support from the moment they walk through the door. This is a fantastic opportunity for someone with strong operational, safeguarding, and team leadership experience-ideally within housing, adult social care, children's services, or a similar environment. ⭐ Key Responsibilities Service Delivery & Leadership Oversee day-to-day coordination of reception, triage, and referral services across housing, adult social care and children's social care. Ensure the Ground Floor of Hounslow House offers an inclusive, accessible, safe, and professional environment for residents and families. Lead and coordinate multi-disciplinary teams across Council departments to ensure joined‑up, efficient support. Oversee the front-of-house welcome experience, including management of the Q‑Matic visitor system. Safeguarding & Risk Management Maintain strong risk...