Overview
The IT Trainer will be responsible for assessing training needs, developing engaging learning materials, and delivering high-quality IT training programs to employees or clients. This role requires a dynamic professional with strong technical expertise, excellent communication skills, and the ability to simplify complex concepts for diverse audiences.
Key Responsibilities
* Assess organizational or client IT training needs through surveys, interviews, and performance data.
* Design and develop engaging training materials, including manuals, e-learning modules, and presentations.
* Deliver instructor-led training sessions (in-person or virtual) on topics such as Microsoft Office, cybersecurity, networking, cloud computing, and company-specific systems.
* Provide one-on-one coaching or group workshops to improve technical competencies.
* Evaluate the effectiveness of training programs through feedback and performance assessments, implementing improvements as needed.
* Maintain up-to-date knowledge of current technologies, software, and instructional methods.
* Support onboarding programs by training new hires on internal IT systems and processes.
* Collaborate with IT and HR departments to align training content with business goals.
* Troubleshoot basic technical issues during training sessions.
* Maintain accurate training records and produce reports on participation, progress, and outcomes.
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