Children’s Services - Stage 2 Complaints Investigator
Initial 3-6 month interim period
£500 - £550 per day (umbrella) Hybrid working 2 days onsite per week min
London, Local Authority
Are you passionate about safeguarding children and driving positive change? Our client is seeking a dynamic and experienced Stage 2 Complaints Officer at Head of Service level.
My client is looking to review CVs ASAP with interviews taking place within the first few weeks of January 2026
About your role as a Stage 2 Complaints Investigator:
Managing all incoming queries and complaints with the support of an admin officer
Facilitating and managing the complaints processes across the directorate to signpost accordingly
Utilising guidance and the complaints framework to distinguish between corporate and service area complaints and manage accordingly
Provide local response – liaising with team managers/service leads or respective service areas
Act as point of contact for all complaints coming into the department and provide appropriate de-escalation as needed.
Your required experience as a Stage 2 Complaints Investigator:
Robust knowledge of children’s services processes
Working experience within children’s social care in management role or similar
Social care qualification not required but understanding of legislation required
Strong organisational skills and interpersonal skills
Good negotiator and ability to operate in a solution focused role
Exceptional customer service skills
Ability to understanding complaints processes and compliance to work accordingly within corporate parameters.
2 years references
Current DBS or willingness to undertake one.
If you’re interested in discussing this opportunity in more detail or know someone who may be interested, please contact Angico Daley on (phone number removed) or apply today.
(We offer a senior referral scheme upon successful placement of your recommendation so please do get in contact)
Our clients are passionate about creating and evolving a diverse workforce and do not discriminate against any employee or