Job Description
Job Title
Project Manager – Service Desk
Location: London (hybrid working, approximately 3 days onsite per week)
Contract: 6 month fixed term contract with potential to extend
Start date: ASAP
Salary: Contract or FTC, dependent on experience
Overview
A professional services organisation is seeking a Project Manager to deliver Service Desk and IT support related initiatives. This role sits firmly at delivery level and is suited to someone comfortable running projects end to end, without needing senior or programme level responsibility.
You will be responsible for managing defined workstreams, coordinating delivery across technical teams and suppliers, and ensuring projects are delivered to plan, within agreed scope and timelines.
The Role
You will manage the delivery of Service Desk projects and service improvement initiatives, working closely with operational teams and third party providers. Responsibilities include:
* Managing project scope, plans, timelines, and dependencies
* Owning project documentation including RAID, plans, and status reporting
* Coordinating resources across internal teams and external suppliers
* Managing risks, issues, and change in line with agreed governance
* Tracking progress against milestones and supporting basic cost control
* Providing regular project updates to stakeholders and delivery leads
* Supporting service transitions, tooling changes, and operational improvements within the Service Desk
This role is delivery focused and hands on, with accountability for outcomes, but without strategic ownership or people management responsibilities.
Required Experience
Essential:
* Proven experience delivering IT or Service Desk related projects
* Experience working with Service Desk platforms such as ServiceNow or similar tools
* Understanding of IT service environments and support operations
* Ability to manage third party suppliers or managed service providers
* Working knowledge of project management methodologies (Prince2, Agile, or similar)
* Strong stakeholder management skills at operational and management level
* Confident communicator with technical and non technical audiences
* Good working knowledge of Microsoft Excel and PowerPoint for reporting
Desirable:
* Experience in regulated or structured environments
* ITIL Foundation or equivalent service management knowledge
* Prince2 Practitioner or Agile certification
What’s on Offer
* Delivery focused project role with clear scope and ownership
* Exposure to varied Service Desk and IT support initiatives
* Supportive environment with access to training and development
* Opportunity to extend or convert to a longer term position