Are you a 2nd line engineer with at least 3 years of recent IT support experience?
Our client is a well-established MSP, and they are looking for a 2nd Line Support Technician to join their fast-growing team. The candidate will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team.
General Skills & Experience:
1. Administering and supporting the customer’s infrastructure
2. Delivering second line support
3. Demonstrating the ability to troubleshoot and resolve complex issues
4. Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner
5. Customer site visits
6. Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office secure score.
7. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works
Technical Skills:
8. Handle escalated calls from first line Service Desk
9. Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office
10. Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken
11. Administer backup and disaster recovery systems and processes
12. Management of relationships with third parties and suppliers
13. Keep operational documentation up to date
14. Attend client sites for issue resolution and pro-active maintenance
15. Out-of-hours and/or on-call working is periodically required
16. Excellent knowledge of Microsoft Windows Server /// including NLB and clustering
17. Good knowledge of Hyper-V and VMware ESX
18. Experience managing Azure, primarily Virtual Machine Infrastructure
19. Strong knowledge of Microsoft Exchange Server and Office including Sharepoint and AzureAD.
20. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
21. Good Knowledge of backup and DR services (Backup Exec, Datto, Azure)
22. Experience in managing Cisco switches and routers.
23. Good knowledge of cloud telephony systems
24. Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC
25. Knowledge of Windows Script Host/VBScript/ PowerShell
26. Strong knowledge of Microsoft Windows 7-11
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Salary: £28, – £36, pa
Reference: JR
27.