Sales & Events Coordinator / Receptionist
Sales & Events Coordinator / Receptionist
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Knockinaam Lodge is a 5-star countryhouse hotel on the beautiful South West coast of Scotland. We are looking for a proactive and organisedSales & Events Coordinatorto join our small, dedicated team. This is a hybrid role that combines event sales and coordination with front-of-house reception duties, playing a key part in the hotel’s growth and guest experience.
Key Responsibilities
* Proactively drive sales by contacting regular guests and encouraging return visits.
* Handle all wedding and private event enquiries, from initial contact to confirmed booking.
* Work with the General Manager, Chef, Restaurant Manager, and external marketing partners to create and promote special offers, seasonal events, and packages.
* Maintain accurate and detailed records of guest communication and event requirements, ensuring all departments are fully briefed.
* Manage event timelines and ensure seamless coordination on the day.
Reception & Guest Services
* Answer incoming calls and respond to guest enquiries by phone and email.
* Assist with check-in and check-out procedures, providing a warm and professional welcome.
* Support guests during their stay, handling requests and queries efficiently.
Requirements
* Previous experience in hospitality sales, event coordination, or hotel reception (preferably in a luxury or boutique setting).
* Excellent communication and interpersonal skills.
* Highly organised with great attention to detail.
* Comfortable working collaboratively across departments.
* Confident using booking systems, email, and basic Microsoft Office applications.
* Flexibility to adapt to the needs of the hotel and its events.
What We Offer
* Share of tips.
* 28 days annual leave (including public holidays).
* Free on-site parking.
* Opportunity to work in a close-knit team in a stunning coastal location.
If you are driven to create memorable experiences, have a passion for hospitality, and want to help shape the success of one of Scotland’s finest small hotels, we’d love to hear from you.
Apply now with your CV and a brief cover letter.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Hospitality
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