**BRAND NEW SITE OPENING AT MANCHESTER AIRPORT AT THE END OF JANUARY 2026**
Overview
We are a family-run UK business operating food and beverage
outlets at airports, creating exceptional experiences for all our
customers. We believe airport customers deserve better - we ARE here to
delight
We are looking for a committed and enthusiastic individual
to join our team as Deputy Manager at Manchester
Airport, leading our outlets to deliver exceptional food and outstanding
customer service with a highly trained and motivated team.
As Deputy Manager, you will play a vital role in
supporting the Operations Manager, ensuring that high standards of
service are maintained. You will also take responsibility for the
business in the Operations Manager’s absence, leading by example and helping
drive our success.
The Great Northern Market concept at Manchester Airport,
includes managing a team of approx. 120 with six kitchens and two bars,
offering a diverse range of cuisines such as fried chicken, burgers, Mexican,
pizza, Thai, an all-day grill, and a breakfast menu. The venue has
approximately 470 covers and operates from 3am to 10pm.
If you're passionate about hospitality, enjoy
managing teams, and want to make a significant impact, we’d love to
hear from you.
The Role
Supporting the Operations Manager, you’ll ensure
our consistently high service levels are maintained in line with
company policies, driving sales and operational
efficiency. You’ll step into a leadership role when the Operations
Manager is unavailable, taking responsibility for certain business areas and
leading the outlet team during your shifts.
Main Duties
* Lead
the outlet team in the absence of the Operations Manager.
* Oversee,
coach, and guide the team to continuously improve service while adhering
to health and safety, food preparation, and alcohol licensing
requirements.
* Motivate
the team through positive communication, delivering informative pre- and
post-shift briefs.
* Handle
escalated customer complaints and support colleagues in resolving issues.
* Ensure
all activities, including financial and administrative tasks, are
completed according to the Duty Manager daily task lists.
* Ensure
the health, safety, and wellbeing of guests and colleagues at all
times.
* Keep
senior management informed of any significant issues arising during
shifts.
* Ensure
confidentiality and act in accordance with data protection
requirements when handling personal data.
Requirements
We are seeking an experienced, self-motivated
individual with a passion for delivering outstanding customer service.
Flexibility with shift patterns and leadership experience in hospitality are
essential.
To excel in this role, you’ll have:
* A
Food Hygiene certificate.
* Leadership
and management qualifications.
* Extensive
senior-level hospitality experience with leadership responsibility.
* Familiarity
with airport-based hospitality (preferred but not essential).
* A
track record of success in customer satisfaction, sales, and service.
* Excellent
written and verbal communication skills.
* Proven
ability to manage teams and individuals in a busy hospitality setting.
* Strong
organisational skills and the ability to manage competing priorities.
* The
ability to handle customer complaints and resolve them effectively.
Personal Qualities
We’re looking for someone who is:
* Driven
by continuous improvement.
* Decisive
and resilient.
* A
strong team leader.
* Calm
and approachable under pressure.
* Passionate about
food and beverages.
Our values, Growth, Respect, Innovation,
Togetherness (GRIT) are reflected in the behaviours we demand. ARE
you;
* Curious, passionate and
resilient
* Responsible, hard-working and
keen to help others
* Willing
to show up, be positive and have FUN!
Perks & Benefits
* Fully subsidised
on-site airport parking
* Free
meals while on duty at the site, from the 'Staff Duty Meal' options
* Tronc
(tips and gratuities distribution system) via an elected troncmaster
* 28
days annual leave (including Bank Holidays), increasing by 1 day a
year up to a maximum of 32 days
* NEST
pension
* Wagestream (flexible
pay access)
* Health
& wellbeing cash plan, also offering discounts
and perks across hundreds of retailers
* Access
to our Employee Assistance Programme for health and well-being support
from day one
* Staff
referral bonus scheme
Please note:
All successful candidates will be required to:
* Provide
proof of their right to work in the UK.
* Hold
an Airport Security ID Pass, which we will assist with. The
application process requires the production of a valid passport, a
criminal record check, and five years of personal and employment
references.
If you meet these requirements and are eager to be part of
our team, please apply today!
Equal Opportunities
At ARE Ltd, we recognise the value of diversity and
inclusivity in fostering a truly remarkable experience for all our customers.
Our commitment extends beyond retail to building a workforce that reflects the
wide array of perspectives and experiences found across the UK. We believe that
embracing diversity in our teams enables us to provide exceptional service and
innovation.
We are dedicated to ensuring all our employees are treated
fairly and equitably at work, with a strong commitment to promoting equity in
both physical and mental health for everyone. To achieve this, we encourage
applications from individuals of disadvantaged socio-economic backgrounds,
disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic
backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments
ARE Ltd is committed to providing reasonable adjustments
throughout our recruitment process. We strive to be as accommodating as
possible to ensure all candidates can participate fully. If you have
specific requirements or need adjustments at any stage of the application or
interview process, please do not hesitate to get in touch. In your application,
feel free to indicate your preferred pronouns (for example -
she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and
respect your identity throughout the process.