* Conduct end-to-end business and systems analysis for projects, ensuring alignment between business needs and technical solutions.
* Collaborate with project peers and contribute to continuous improvement initiatives to enhance the quality of deliverables.
* Elicit, analyse, and document detailed business requirements through workshops, interviews, and engagement with diverse user groups.
* Serve as a liaison between business stakeholders and technology teams, fostering strong partnerships and supporting delivery within an agile environment.
* Translate business requirements into clear, comprehensive functional specifications and solution designs.
* Develop and maintain specifications for reports, dashboards, data cubes, and related analytics artefacts.
* Engage with system users to understand operational needs, challenges, and enhancement. opportunities.
* Plan, coordinate, and facilitate user acceptance testing (UAT), ensuring solutions meet defined requirements and quality standards.
* Provide second-line support for corporate applications, including troubleshooting and escalation management.
* Deliver End-user training and create user-support materials as needed.
* Support and assist with operational activities related to system functionality, processes, and continuous improvement.
* Responsible to manage ICT project within scope, time, cost, and quality with the approved project management standard operating procedure.
* Responsible to execute other assigned operations and activities with the ICT operations function.