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Our mission at IBIS Budget London Whitechapel is to create memorable moments for our guests by connecting hearts from arrival to farewell.
A job, a career, or a calling — whatever brings you here, we have something for you!
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
As part of our team, you can enjoy:
* Salary - £13.16/hour
* Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C applies)
* Talent gym access
* Stylish and functional uniform provided
* Delicious complimentary meals on duty prepared by our creative chefs
* Discounted hotel rates worldwide in Accor Hotels
* Grow your skills and learn more through our Apprenticeship program
* Continuously develop yourself with our Accor Academy
* Support your wellbeing in both professional and personal aspects
* Expand your experience across 5000 hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks: Our goal is to help you grow and unleash your personality (all benefits subject to availability and T&C)
If you believe you are the right candidate for the role of our Group Reservations Coordinator, please click ‘apply’ now! We’d love to hear from you!
Job Description:
* Perform all reservations duties, including making and entering reservations via email, fax, or phone.
* Handle guest complaints and inquiries professionally and efficiently, informing the Group Services Manager of any feedback.
* Maintain control of Guest History and implement policies and procedures.
* Ensure clear communication with other departments regarding special requests or reservation matters.
Qualifications:
* Excellent oral and written communication skills
* Strong time management and organizational skills
* Problem-solving abilities
* Previous experience in a similar role is preferred but not required.
Additional Information:
Our commitment to Diversity & Inclusion:
We are an inclusive company aiming to attract, recruit, and promote diverse talent, creating a welcoming environment for all.
Data Privacy Notice:
When you apply to IBIS Budget London Whitechapel, trading as AccorInvest UK, your personal data will be processed to consider and manage your application. Data may also be obtained from third parties, such as previous employers or personality assessment providers. Your responses to questionnaires will not result in automated decisions. We comply with all relevant data protection legislation, including GDPR and the Data Protection Act 2018. Details about data processing and your rights are available in our Employee Privacy Policy.
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